Alvine Aluvisia Vosena

-, • NAIROBI, KENYA PHONE:-/-. • E-MAIL- CURRICULUM VITAE NAME: GENDER: NATIONALITY: LANGUAGES: RELIGION: VOSENA ALUVISIA ALVINE FEMALE KENYAN ENGLISH AND KISWAHILI CHRISTIAN CAREER OBJECTIVES ⮚ To fully optimize my potential in the Administrative,/Customer Management,Data Entry, Insurance claims, Procurement, Accounting and Business Management field and to secure a position where I can offer global class administrative work. ⮚ To use my skills and abilities to meet the organizations corporate goals, ⮚ To attain career development through self-motivation and unquestionable integrity in everything, ⮚ To achieve the highest level of expertise in the business strategies, ⮚ To make a difference in the lives of others especially the less privileged in the society. SKILLS AND COMPETENCIES 1. Professional Qualification: Diploma in B/ADM (Procurement Option) – , CPA Section 1 2. Organizational Skills, strong Leadership, Team Player,great people management ,Email Management,Onboading assistance, and I work best under minimum or no supervision. 3. Good working knowledge of access,zendesk ,sage ,quick books, ledger books,Netsuite,programming,database etc. 4. Excellent telephone etiquette. 5. Typing speed of 50 words per minute and able to multitask 6. Fluency in written and spoken Kiswahili and English. 7. Excellent Presentation and report writing skills. 8. Excellent public relations and management skills. 9. Up to 10+ years of hands on experience in Customer service, Accounting/Clerical, Procurement Business Management and Administaration. 10. Good computer knowledge - Microsoft application including Word, Outlook,Saas, Excel gmail.adobe and basic maintenance. 11. Able to work in a multicultural environment. 12. Strong trouble shooting skills and research. 13. Excellent appointment setting skills. WORK EXPERIENCE January 2011 – December 2022 Teita Estate Limited – (Nairobi) Head of Customer Operations/Administration ● To Manage and sustain good relationship of customers, building long-term relationships founded on efficient and reliable support for their business. ● Providing an interface between the company existing & prospective customers, in order to maintain good customer relations so as to meet customer needs within the strategic objective of the company ● Ensuring an effective communication program is maintained on all allocated prospects. ● Make recommendation for existing and prospective customers under the various products and submit to the appropriate final authority within established time. ● Manage customer queries, complaints and other correspondence in a timely manner and within standards for customer satisfaction. ● Assume direct responsibility for the company improving the Unit’s ability to deliver efficient and timely service to its customers. ● Be conversant with policies and procedures pertaining to all company products and services and be able to adapt change in these as well as technological changes. ● Provide leadership and motivation for direct and indirect reports towards the achievement of new business and targets, ● Ensuring business growth through new need identification, product cross-sell of existing products and services to existing customers ● Develop and distribute leads for the Direct Sales teams assigned to the bunch. ● Analyzing Customers Data. ● Filing, labeling and being accountable for each client’s file. ● Following up on insurance claims of the company. ● Scheduling of personal appointment( booking of flights and meetings) August 2008 – December 2010 Teita Estate Limited - Nairobi Logistic Assistant Manager. ● Developing of logistical plans for both current and contingency plans. ● Ensuring and execute tools and methodologies to enable effective implementation of logistic plans. ● Reaching out to new customers for the stability of the company, ● Identifying added logistic training requirements to attain high working standards. ● Guide and oversee performance of new and junior logistics officers ● Heading of over 100 persons in the logistic department. February 2005 – July 2008 Teita Estate - Mwatate Accounts Payable and Receivables ● Preparing vouchers, bills and checks for the company. ● ● ● ● ● ● ● ● ● ● ● ● Assist with all account payable . Record all the invoices received and saved. Executing of data entry operations ( Invoicing ) Verify and post particulars of business transactions. Compute and verify billing and collection activities Maintain an organized and well-documented sequential filing system for all cheque & disbursement vouchers. (Label all files properly and visibly) Open a file for the statutory payments. File the originals and attach copies on file. Provide adequate support as required by auditors, other departments and third parties in the retrieval of required documents during the audit period. Reconciling of both payables and receivable accounts to date. Compiling of end month report. Reconciliation of payment and invoice discrepancies. Handling of companies petty cash and disbursing cash. ACHIEVEMENTS Successful Completion of my research projects in partial fulfillment of the awards of my diploma course. Active involvement in the promotion of youth activities that involve interactions and selfimprovement activities through various events like charity/ volunteer work, community cleanups, open forums and others as a member of the society. INTEREST AND AMBITIONS Reading motivational and educative materials, participating in charity, voluntary and community activities singing,swimming, traveling and socializing with focused individuals My ambition is to fully optimize my potential and to make a difference in the lives of others especially the less privileged in the society. MEMBERSHIP A member of the Red cross Kenya COURSES/WORKSHOPS ATTENDED: Date- Course/Workshop First Aid and Training Leadership and Team management Communication skills First Aid training Stress and Trauma management training learning module entitled Protecting life behaviors and preventing new HIV infections. 2008 Trained on Child Rights Based Programming by the Canadian Coalition on Youth and HIV/AIDS in Africa. Duration 1 week 10 days 4 days 1 day 1 week 1 day Award Certificate Certificate N/A Certificate Certificate Certificate 1 week Certificate REFERENCES: 1. Carol Kipande Chief-Accountant Teita Estate Limited P.O BOX 18488 -00500 Nairobi, Kenya Mobile:-- 2. Alfred Mutuku Human Resources Manager Teita Estate Limited P.O BOX- Nairobi, Kenya Mobile : -- 3. Robert Khalumba Executive Sales Manager Teita Estate Limited P.O BOX- Nairobi, Kenya Mobile : --