Alvin S. Natividad

Who am I?

I took up a Bachelor of Science in Elementary Education with a Major in Social Studies. I am an experienced Customer Service Agent, Quality Analyst, Subject Matter Expert, Supervisor, and Escalation Management Lead. I have 12 years of experience in the BPO industry.

Roles as RealTime Escalation Management Lead:

👍 Provide real-time assistance to escalated calls. Champion in exceeding customer service. Pioneer new ideas in leveraging cutting edge technologies being introduced by the Client to make an agent's life better. Involve in planning for site/campaign specifics improvements. Cater to client-facing interactions during site visits.

👍 Real-time Escalation Lead. SME, engaged in planning and executing real-time changes and challenges on a day-to-day basis. Our main task is to take the heavy burden from our Care agents on taking though calls.

Core Competencies:

✔Email, Microsoft Office Tools, Google Apps

✔Basic Graphic Design

✔Data Entry and Product Research

✔Basic Shopify

✔People Management and Customer Service

Tools:

🛠Slack/Discord/Skype/Hangouts

🛠Canva

🛠Google Apps

🛠Microsoft Office Products and Google Apps

🛠Gorgias

🛠Adobe Lightroom

Very passionate about my job, I dedicate my full commitment to succeed once I am given the chance to work with.

Currently, I am hooked-up with photography and editing, doing mountain climbing and hiking.