Alvin Rhoy Garavillas Cahilig

ALVIN RHOY G. CAHILIG 2968 Kakarong St. Makati City, Philippines --_______________________________________________________________________ OBJECTIVE: • To be able to impart my communication skills and knowledge learned from school. • To be able to enhance my intrapersonal and interpersonal relationships. • To make use of my time availability. EDUCATIONAL BACKGROUND Tertiary Level LYCEUM OF THE PHILIPPINES UNIVERSITY BSBA Management - Secondary Level Saint Francis School Old Panaderos St. ,Manila - Primary Makati Montessori Educational Center Gen. Luna St. Makati City - Work Experience: • Sutherland Global Services January 16,2023- April 1, 2023 Paramount+ Account Int'l IT Help Desk Service RESPONSIBILITIES:     Handle subscription inquiries, upgrades and connection requests/issues. Provide accurate and appropriate response to customer inquiry. Evaluate customer concerns using active listening skills to determine the best solution. Maintain up-to-date records of all calls for monitoring purposes. Reason of leaving: Account pull out and project based account • ELEVATED PLUS April 26,2022-Sept 01,2022 Airport Shuttle Pick Up Customer Service Rep. Responsibilities: • Assist customers requesting for shuttle pick up. • Walk thru the website to have there reservation and get the promo code. • Create ticket for refunds, anf complaints. - Assist client asking direction of the shuttle pick up and create a complaint the driver if the shuttle pass by them. Reason of leaving: Seasonal Account • PROBE GROUP PH Logistic Customer Service/ SME Toll IPEC Feb 6, 2019- June 16, 2020 Reason of leaving: Career growth and some health issue. RESPONSIBILITIES: ● Assists customer to check the status of delivery. ● Create activity or enquiry request for depot collection. ● Provide ETA of the parcel. ● Email to follow up the customer’s ETA. • SHOPEE PH Business Development Ops Vendor Mngt wave 1 May 7, 2018- August 06, 2018 Reason of leaving: Relocation at warehouse in cavite. RESPONSIBILITIES: ● Assists buyer on their concern. via chat and voice Explain TNC for the buyer’s end. ● Provide excellent customer experience and assure the resolution is answered. ● Process request expedite delivery orders. ● Process return and refund if proven the item was damaged, or broken and missing item. ● Chat with the customers concerns. • TPG INBOUND AND OUTBOUND TELCO SALES REPRESENTATIVE January 2016-January 2018 Reason of leaving: Will moved onshore. RESPONSIBILITIES:  Recommends changes in products, service, and policy by evaluating results and competitive developments.  Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.  Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. • 24/ 7 Phil. OPTUS INBOUND/OUTBOUND SALES Account January 2015- January 2016 Reason of leaving: account dissolved. RESPONSIBILITIES:  Answer calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services.  Assist and guide customers with all the required knowledge of the services and goods. Prepare bills and make repairs if required.  Supervise the unresolved complaints and ensure that they are resolved in the given time frame by keeping the needs of the customer in mind.  Analyze the client's requirement after conversation with them and recommend products, plans or services that will match their needs • Sitel Phil. Comcast Billing Account CSR/SME/Escalation Reason of leaving: Account pull out CSR/ SME/Sales Apprentice June 24-2013- January 2015 Reason: Account dissolved RESPONSIBILITIES:  Answer calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services.  Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation, etc.  Facilitate sales of all products and services according to the client's needs  Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines • Retail Account Convergys Philippines Service Senior Customer Service Associate/ Cluster Leader Semi Dedicated GuthyRenker/ Chaz Dean Elite February 24, 2011- May 16, 2013 Immediate Supervisor: Julie Ann Ayalde. Reason of leaving: LOB will transfer to different vendor. RESPONSIBILITIES:  Promote the name of the Brand Guthy Renker.  Knows to follow up orders and upgrade plan to a 90days supply.  Explain automatic shipping.  Assure customers/client the security of the credit card information. • Customer Service Representative- Tier 1 Harte- Hanks Telus International - Xbox 360 account November 21, 2009- November 23, 2010 Immediate Supervisor: Jennifer Reyes Reason: Seasonal Account RESPONSIBILITIES: • Attracts potential customers by answering product and service questions. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. AWARDS: • Most high number of commendation from customers giving good and quality service. • NPS OR CSAT PASSED • Top 3 Referal in the company (Dec-) • Top 1 Referal in the company (Dec. 09, 2012- Dec 2013) • Top Agent for the months of August-January 2014 • Top Seller for NBN service and prepaid sim plan • Top 2 Billing Customer Service Representative. • 2nd Placer of Sales Convertion. • Awarded for top 5 Quality Passer. • Award for CSAT survey. PERSONAL DATA Birthdate: October 21, 1988 Birthplace: Lying-In hospital, Makati City Citizenship: Filipino Civil Status: Single Character references are available upon by request. I hereby certify that the above information are true and correct to the best of my knowledge and belief. Alvin Rhoy G. Cahilig