Alvin Rey Romano
Customer Service Specialist
Poblacion, Compostela, Cebu, Philippines
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Personal Details
Date of Birth
Marital Status
Nationality
Gender
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:
:
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04/02/1995
Single
Filipino
Male
Objective
To obtain a customer service role where I can apply my 7+ years of experience in handling telecom,
financial, travel, and support accounts. I aim to provide excellent service through clear communication,
problem-solving, and client-focused support—while continuing to grow professionally in a dynamic and
customer-driven environment.
Education
Benedicto Collge
Bachelor of Science in Accountancy
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Skills
• Customer Service (Chat, Email, Phone) • Graphic Design • Canva & Adobe Photoshop • Adobe
Illustrator & Adobe InDesign • Time Management & Multitasking • Communication • Problem Solving
Experience
Zee4 Connext Outsourcing Services
January 2018 - July 2018
Customer Service Representative
As an Appointment Setter for a solar panel company, I was responsible for reaching out to potential
customers to introduce solar solutions, qualify leads based on interest and eligibility, and schedule
appointments for the sales team. I handled both inbound and outbound calls, provided basic product
information, addressed initial questions, and ensured a smooth transition of qualified leads. I also
maintained accurate records of calls, follow-ups, and appointments to support the overall efficiency of
the sales process.
Concentrix
August 2018 - December 2021
Customer Service Representative
As a Customer Service Representative handling cable TV, telephone, and internet accounts, I assisted
customers with billing inquiries, technical issues, service activations, and account management. I
provided support through phone and chat, ensuring quick resolution of concerns while maintaining a
high level of professionalism and customer satisfaction. My role involved troubleshooting connectivity
problems, processing payments, and guiding customers through service upgrades or plan changes.
Teleperformance
February 2022 - November 2022
Customer Service Representative
As a Customer Service Representative handling a travel account with AMEX, I assisted card members
with booking flights, hotels, and rental cars, as well as managing travel itineraries and resolving issues
related to cancellations or changes. I delivered personalized support with a focus on accuracy,
efficiency, and exceptional customer service, ensuring a smooth and stress-free travel experience for
high-value clients.
Synchrony Global Financial
December 2022 - Present
Customer Service Representative
As a Customer Service Representative for a financial account with Synchrony, I handled inquiries
related to credit cards, billing statements, payments, and account updates. I assisted customers with
credit limit requests, dispute resolution, and fraud concerns, ensuring compliance with financial policies
while maintaining a high standard of service. My role required attention to detail, secure handling of
sensitive information, and the ability to provide clear, accurate assistance to support financial wellbeing.
