ALVIN SACDALAN NAVARRO
Address : 29 Knight Street, Kingsville Court Subdivision,
Mambugan, Antipolo City 1870 Philippines
Mobile : -
Home
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Email
:-I.
Technical Summary
I retain twenty-four (24) years of experience and may vary from IT Service Desk & Helpdesk Support,
customer service, sourcing, installation, troubleshooting, maintenance, operation and technical
support for hardware, software, internet/intranet systems, evaluating the companies network
structure, discussing with leaders and managers for further enhancements to the companies IT
needs as well as handling administrative tasks.
II.
Employment Details
Company: Cognizant Technology Solutions Philippines, Inc.
Position : Business Continuity Management – Analyst / Associate
Duration : October 7, 2019 - Present
Address : 5F 18/20 Upper McKinley Building,
Upper McKinley Road, Fort Bonifacio,
Taguig City, 1634 Philippines
Job Description:
To ensure an effective Business Continuity Management (BCM) governance framework that is
consistent with general regulatory requirements and industry best practices/standards is developed,
maintained and adhered to across the company.
Position : CHUBB Insurance - Service Desk Analyst & Profile Administration (APAC)
Duration : November 15, 2017 – August 12, 2019
Address : 24th Floor, Zuellig Building,
Makati Avenue corner Paseo De Roxas,
Makati City 1226 Philippines
Job Description:
Responsible for in-scope request management – incident management (First Level Resolution and
Triaging) proactive problem as per defined guidelines, processes and instructions provided by the
client. Reports defects or bugs to the appropriate team for quick resolution. Creation and/or
Revocation of user accounts and systems access/applications in adherence to client security and
compliance requirements. Contribute to and participate proactively in knowledge transfers as well
as knowledge-based creation. Adhere to organizational policies and processes and perform other
adhoc tasks required.
Position : PLAXO/Comcast – Senior Systems Engineer
Duration : October 21, 2013 – November 14, 2017
Address : 5F 8/10 Upper McKinley Building,
Upper McKinley Road, Fort Bonifacio,
Taguig City 1634 Philippines
Project Description:
Responsible for in-scope request management – incident management (First Level Resolution and
Triaging) proactive problem management as per defined guidelines, processes and instructions in
the SOPs/Run books provided by the client. Provide regular and meaningful updates and
communications to client-stakeholders and team lead management. Perform activities mentioned in
KRA/Position summary based on defined guidelines. Adhere to security, compliance requirements
and communication etiquettes. Ensure productivity requirements for engagement. Contribute to
continuous service improvement plans and participate proactively in knowledge-based creation and
sessions.
Company: AtoS Information Technology Inc.
Position : Technical Solutions Specialist (Level 2)
Duration : May 30, 2013 – October 14, 2013
Address : 5F 1880 Building,
Eastwood City,
Libis, Quezon City
Project Description:
Incident handling and control which includes call acceptance / detection, recording and dispatching
of 1st level support, service request management, customer service, provide technical resolution and
other related projects, tasks or activities that may be assigned.
Company: Convergys Philippines Service Corporation
Position : Technical Support Service Representative
Duration : September 8, 2008 – May 2, 2013
Address : Robinsons-Equitable Tower, Pasig City
Project Description:
Provide effective, consistent and exceptional technical support to customers over the phone,
answer queries, educate/train new users, provide recommendations, identify and resolve technical
problems in different windows operation platforms and MAC operating systems as well as different
networking technologies (LAN and WAN) in residential and business environment. Provide status of
accounts in line with the companies’ procedures and policies. Create/issue trouble tickets to the
advance technical support team as needed to resolve customers’ internet connection problems.
Escalate internet connection problems to Level 2 and/or other related departments.
Company: HMR Philippines Inc.
Position : Technical Manager
Duration : March 31, 2008 – July 31, 2008
Address : Pioneer Street, Mandaluyong City
Project Description:
Responsible for the overall planning and supervising of efficient production, repair and testing of all
types of computer, audio/video equipment, and other similar products coming into the warehouse
as conducted by the various technical staff. Ensures the regular implementation of company
standards and rules, and ensures the efficient delegation of all tasks relating to all production and
repair activities within the company.
Company: PHILKOEI International Inc. (PKII)
Position : Systems Administrator
Duration : October 1998 – March 31, 2008
Address : 4th Floor, Pacific Star Bldg., Makati Ave. corner Sen. Gil Puyat Ave., Makati City
Project Description:
Responsible for the sourcing, installation, troubleshooting, maintenance & backup, security,
operation, audit and support for the company’s IT Infrastructure using Microsoft Windows 2000
Platform. Perform system performance tuning for an efficient and reliable infrastructure. Create
enterprise-wide dynamic Intranet solutions using leading technologies. I have been assigned several
administrative duties and responsibilities which include but not excluded to procurement,
supervision, assistance and monitoring with suppliers, contractors and building facilitators regarding
company requirements.
Company: TOEPFER International-Asia PTE. LTD.
Position : I.T. Consultant (On-call)
Duration : October 2003 – March 31, 2008
Address : 4th Floor, Pacific Star Bldg., Makati Ave. corner Sen. Gil Puyat Ave., Makati City
Project Description:
Recommend, install, configure, backup and restore computer hardware, software applications,
peripherals and Internet connectivity. Analyze and resolve user problems and issues regarding
computer operations and email errors over the phone. Coordinates with the company’s Internet
Service Provider (ISP) relating to Internet connection, bandwidth and email issues. Instruct users in
the proper and efficient use of the computer system including peripherals.
Company: The NEXT PC Co.
Position : Account Executive
Duration : July 1996 – October 1998
Address : Espana, Manila
Project Description:
Major responsibility is the acquisition, establishing and management of corporate and residential
clienteles. Updates/inform each clientele of recent price increases and additional computer
products/solutions on the market and provide demonstrations on the latest products and solutions.
Provides design and implementation of corporate and residential clients network system. Minor
responsibility includes spear heading demonstrations and presentation of the latest computer
systems, products and solutions. Supervision of customer service as well as junior and technical
support staff in their day-to-day activities.
III.
Skill Summary
Hardware
3Com hubs, switches, Network Interface Cards (NICs) and modems
LinkSys Broadband Firewall Router (BEFSX41)
Troubleshooting (standalone and networked)
Compaq Proliant ML370
HP-Compaq Proliant ML110
IOMEGA external hard drives
Tandberg DLT VS80 Tape Drive
APC Uninterruptible Power Supply (UPS)
Hard Drives (ATA, SATA, SCSI)
IBM ThinkCentre (Desktops/Towers)
Dell Optiplex GX Series (Desktops/Towers)
Acer (Desktops/Towers)
HP/Compaq (Desktops/Towers)
Gateway (Desktops/Towers)
Network Cabling (CAT5)
Software
Operating System
Microsoft Windows Platforms:
Win9x, WinMe, Windows 2000, Windows XP (Home/Professional), Windows 7, Windows 10 &
Windows 2000 Server (Active Directory, Group Policies)
Applications
Office 2016, 2013, 2003, 2000, XP (Professional, SBE, Standard)
Open Office
Visio
Virtual PC
Adobe Acrobat
OmniPage 9
Desktop Publishing (using Corel Draw 9, Corel Photo-Paint)
Movie Maker
Veritas Backup Exec v9
Email
Exchange 2000 Server
Outlook Express
Microsoft Outlook
Thunderbird
Firewall / Securities / Anti-Virus
Wingate 4.4 (WWW Proxy, FTP Proxy and SMTP Proxy)
Norton Internet Security
Trend Micro NeatSuite (OfficeScan, ServerProtect, ScanMail, InterScan VirusWall)
AVAST Home Edition
Programming
Foxpro
Visual Foxpro
IV.
Trainings / Seminars
For most recent trainings, please refer to this link.
V.
Education Background
From
To
Name of Institution
Address
Degree
M
Y
M
Y
06
1992
03
1997
UST College of Education –
Major in Computer Technology
España, Manila
BSE
03
1988
06
1992
UST High School
España, Manila
Graduate
06
1982
03
1988
UST Elementary
España, Manila
Graduate
VI.
Personal Background
Gender
Age
Date of Birth
Nationality
Religion
Marital Background
SSS Number
TIN Number
Pag-Ibig MID
PhilHealth ID Number
Passport Number
VII.
:
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Male
44
September 12, 1974
Filipino
Catholic
Married-
P-B (Expiry Date: 14th September 2029)
Character References
Mr. Jerry Ocampo
Former Operations Manager
Cognizant Technology Solutions Philippines, Inc.
5th & 6th Floor, 8/10 Upper McKinley Building,
#8 Upper McKinley Road, McKinley Town Center, Fort Bonifacio,
Taguig City, Philippines 1634
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Mrs. Grace Benitez
Manager – Administration Department
Philkoei International Inc.
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Mrs. Analie A. Roque
VP – Finance
Philkoei International Inc.
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Transcripts of Records, Training Certificates and NBI Clearance are available upon request.
