Alvin Lueia

Alvin O. Lueia 601 Tenarace, Brgy San Vicente Baguio City, 2600, Philippines - -linkedin.com/in/alvin-lueia- I bring with me 30 years of experience. My portfolio includes working as Lead-Site HR for a BPO company. My main task were Employee Relations, Employee Retention and Engagement, Mediation, Conflict Resolution, Compensation and Benefits review, HR Records Management, HR policies development and implementation, Performance Management, overseeing annual people cycle, and ensuring HR compliance to legal requirements and labor regulations. I was also the liaison between internal and external stakeholders and HR Management to ensure that HR business concerns are properly addressed and business needs are met. My Sales and Marketing experience was while working in a Fast-Moving Consumer Goods market where my team constantly exceeded sales targets culminating with the team winning the “Ponds Skin Sales” award for the Eastern Visayas area. SKILLS Employee Relations HR Policies Implementation Performance Management Human Capital Management Onboarding and New Hire Orientation Employee Engagement Multi-tasking, Negotiation Time Management Conflict Resolution People Cycle Communication Adaptability Confidentiality PROFESSIONAL HISTORY Supervisor (September 2012 to October 2019) – 7 years MSA Lorry and Hauling Services, Inc.     Industry - Logistics / Hauling Services Specialization - Logistics/Supply Chain Role - Supervisor Position Level - Junior Management Plan, schedule and supervise the repair and maintenance of company vehicles and motorized equipment. Maintain records for vehicles including fuel consumption and preventive maintenance. Oversee the work of mechanics to ensure that job completion are within set timelines and work standard. Maintain adequate inventories of spare parts, supplies and equipment, and inspected supplies and equipment purchased for conformance to specifications. Developed a daily work load program that improved job completion rate and reduce downtime between repairs. Initiated a KPA base Performance appraisal program which is being considered for implementation throughout the company. Implemented training programs such as cross training and external training to enhance the skill set of the members of the team. This resulted in added job value of people enabling them to perform other jobs. Implemented a succession plan to reduce gaps during resignations or termination of any team member. HR Lead  (February 2007 to March 2012)  - 5 years and 1 month AEGIS PEOPLE SUPPORT PHILS     Industry - Call Center / IT-Enabled Services / BPO Specialization - Human Resources Role – Employee Relation / Employee Engagement / Organizational Development Position Level – Junior Management Started as Customer Service Specialist handling client of a financial account in the US. Later joined the Human Resource Department as an HR Specialist. Acted as Human Resource (HR) adviser to business leaders and provided HR solutions to meet business needs of various stakeholders in the site in terms of manpower requirements, training, and retention. Monitored the Annual Performance Review cycle of all employees of the site, and acted as resource person to address issues by Managers and Supervisors on goal setting, performance monitoring, coaching, and evaluating to drive high level performance of employees. Reviewed company policies and ensured compliance by monitoring and implementing applicable human resource legal requirements on both national and local level. Ensured site compliance to company rules and regulations by conducting regular focus group discussions and seminars to promote understanding and address issues and questions regarding company policies. Promoted a healthy relationship between staff and management by conducting management conferences with employees; hears and resolve employee grievances, and counseled employees on behavioral and job issues. Welcomed new hires by conducting on-boarding orientation and ensured that all requirements are complete. Submitted regular reports and recommendations to HR management and business leaders for ways to improve employee performance and delivery of requirements to clients and outside stakeholders. Implemented HR initiatives and engagement activities to drive employee satisfaction and boost morale to address attrition. In coordination with the legal department, represented the company in the National Conciliation and Mediation Board and the National Labor Relations Commission in addressing labor-management disputes. Constantly delivered 100% completion rate for the annual performance review exercise for the site. The site achieved a survey rating of “Very Satisfied” given by employees during annual satisfaction surveys which they credited on the timely delivery of meaningful employee engagement activities and HR initiatives. Attrition rate was lowered by 25% despite aggressive recruitment drives by competitors in the area. Achieved 100% HR report completion and deliverables. Promoted from specialist to Lead Site HR in less than a year. Marketing Supervisor (April 2004 to November 2006)  - 2 years and 7 months  Premiere Beverage Corporation     Industry - Food & Beverage / Catering / Restaurant Specialization - Marketing/Business Development Role - Business Development Position Level - Supervisor Coordinated all marketing and promotional efforts that included merchandising, community relations, public relations, product information, promotional events, and product demos. Worked closely with distributors in implementing marketing projects in their respective areas. Measure, evaluate, and analyze the effectiveness of marketing efforts in increasing sales and product awareness. Gathered, monitored and analyzed market indicators and made the necessary report to management in order to develop new strategies and programs. Convince distributors to service rural areas in Mindanao by conducting product demos and product sampling exercise to create awareness and interest for our products thereby showing distributors the viability of sales generation. Introduced the concept of wall paintings and store paintings as a form of product visibility and eye level frontal display of products to encourage and influence customer buying choice. Sales Manager (October 1997 to February 2004) – 6 years and 4 months     Goldline Distribution Co. Ltd.     Industry - Retail / Merchandise Specialization - Sales - Corporate Role – Sales Manager Position Level – Middle Management Achieved consistent growth by hitting sales targets through successful people management of the sales team. Designed and implemented strategic sales plans that expanded company’s customer base and ensured it’s strong presence. Managed sales personnel recruitment, sales objectives setting, coaching and performance monitoring of sales representatives. Build a strong and lasting customer relationship by addressing their needs and effectively acting on their concerns at the least amount of time. Designed and implemented a workable and viable downline sales distribution system that was able to reach 80% of urban accounts and 40% of rural accounts. Won the “Skin Care Sales Award” for the province of Cebu by hitting more than 200% of sales target. Introduced the concept of Category Management to key account. EDUCATIONAL BACKGROUND A.) College: De La Salle University Degree Earned: Bachelor of Science in Business Management Date Attended: 1984 to 1989 B.) Secondary: Victoria School Foundation   Degree Earned:Graduate / High School Diploma Date Attended:1980 to 1984 C.) Primary/Elementary: Victoria School Foundation Degree Earned:Graduate elementary level Date Attended:1974 to 1980 OTHER INFORMATION A.) Language / Dialect Spoken:English, Filipino, Visayan B.) Hobbies / Interest:Scuba Diving, Outdoor Camping C.) References: Mr. Amormeo RosarioMr. Rafael Manding Manager, Human Resources Service Adviser M: -MSA Lorry Hauling Services Corp. E:- - E:-