Alvin Jo Consolacion Tutanes

  Enthusiastic Workforce Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Performance Reporting, Scheduling, Forecasting and Real-time Monitoring. Motivated to learn, grow and excel in Data Analysis and Management.   Work History     2018-09 - Current   Workforce Specialist Inspiro Relia Inc., Quezon City, NCR Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Led projects and analyzed data to identify opportunities for improvement. Managed overtime, shift swaps, breaks and PTO requests. Produced and updated Employee database using MS Access. Worked with management to develop strategic and tactical plans to meet different requirements. Produced Intraday, End-Of-Day and Month-end reports to support smooth Contact Center operations and internal career progression. Currently Overseeing 320 Employees averaging 3,500 inbound customer calls per day.   2016-06 - 2018-08   Social Media Specialist Inspiro Relia Inc., Quezon City, NCR Utilized content management system to post images and videos of company products online. Increased customer engagement through social media. Maintained company's social media presence by posting messages, answering posts and monitoring responses. Managing Social Media Accounts of 3 Telecommunications Companies via Facebook and Twitter.   2012-04 - 2016-06   Customer Service Representative Inspiro Relia Inc., Quezon City, NCR Maintained 100% customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers in fast-paced environment. Responded to customer requests for products, services and company information.   2010-12 - 2012-04   Technical Support Representative Inspiro Relia Inc, Quezon City, NCR Provided Tier 1 Technical support to non-technical internal users through desk side support services. Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Telecommunications Assisted customers in identifying issues and explained solutions to restore service and functionality.   2010-01 - 2010-07   Food Production Worker Delfi Foods Inc., Marikina City, NCR Supported machine operators in setup and operation of production equipment resulting in efficient runs.   2009-05 - 2009-10   Stockman Sansui Steam Laundry Inc, Valenzuela City, NCR Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.   Education     2005-06 - 2008-08   No Degree: Electrical, Electronics And Communications Engineering New Era University - Quezon City, NCR   2003-06 - 2005-04   Secondary School Tagumpay National High School - Montalban, Rizal   2001-06 - 2003-04   Secondary School Jose Rizal University - Mandaluyong City, NCR   1996-06 - 2001-04   Primary School Kabayanan Elementary School - San Juan City, NCR   Accomplishments   Used Microsoft Excel to develop inventory tracking spreadsheets. Used Microsoft Access to provide Centralized Employee Database. Used Microsoft Excel Macro to Automate Reports with 100% integrity.   Interests   Tech Savvy Basic Computer Software/Hardware Installation and Troubleshooting Google Search   Certifications     2020-10   Yellow Belt Lean Six Sigma   Alvin Jo Tutanes Workforce Specialist   Contact   Address B3 L113 PH1 L2 Suburban Village Brgy. San Jose Rodriguez (Montalban), Rizal, 1860 Phone - E-mail -  Skills   Staffing requirements Data Collection & Research Analyzing patterns Managing schedules Resolving issues Approving activities Forecasting expertise Security planning Monitoring tests   Software   Microsoft Excel Very Good Microsoft Access Good Zendesk Very Good Salesforce Very Good Adobe Lightroom Good Snapseed Good .