Alvin Jeil Manahan

With over four years of progressive experience in the BPO industry and my current role as a Purchasing Manager, I bring a strong background in technical expertise, leadership, training, and operational management that I am eager to contribute to your team.

My career began as a Tier 3 Technical Support Representative, where I developed advanced troubleshooting and customer service skills. My performance led to promotions as a Subject Matter Expert (SME) in both Technical Support and Loyalty, where I mentored agents, provided escalated support, and helped drive process improvements. I later advanced to Credit and Collections, where I was again promoted to SME and then to Training Specialist, delivering effective training programs that enhanced team performance and efficiency.

Currently, as a Purchasing Manager, I oversee vendor relations, procurement strategies, and budget management, ensuring cost-effective purchasing decisions while maintaining quality standards. This blend of customer-facing, training, and managerial experience has given me a well-rounded skill set in communication, leadership, problem-solving, and operations management.