Alvaro Morales Solis
English teacher, Project Management and Technical Support
Phone:- /-
Email:-
Bachelor Degree in English teaching.
High technical knowledge in Windows, Linux and Mac support.
SCRUM oriented project management skills.
Digital Animation student.
Education
English Teaching - Universidad Hispanoamericana - AÑO 2003
Advanced studies in system engineering - Universidad Americana
- AÑO 2015
Computer maintenance and hardware support for computers
Hewlett Packard
- AÑO 2006
Android Programming course
Ulacit
- AÑO 2011
Support of software and hardware
Hewlett Packard
- AÑO 2016
Online Animation courses
2D / 3D animation and modeling
- AÑO 2017
Experience in:
- English
- Linux
- Unix Terminal
- Virtual Machines
- JIRA
- SCRUM
- AGILE
- Photoshop
- Office
- Windows 7/8/10
- Mac OS
- MySQL
- Networking
- Active Directory
- HTML / CSS
- Toon Boom Harmony
- AutoDesk Maya
- Blender
Work Experience
Hewlett Packard
2006 to 2009 and 2016 | Heredia, Costa Rica
Position: IT Help Desk
Responsibilities: Resolve technical issues by ticketing remotely and on site to HP customers and
workers.
Worked for 3 years in the Credit Suisse account as IT Support. I received calls about technical
problems. We resolved the problems over the phone. And for the problems that were not resolved
immediately, there was a program to connect remotely to customer’s computer in order to work
directly in their machines.
After that, I worked in the HPIT department, which is the IT department for HP. In this department,
we had to fix the technical issues on site. Interact directly with the people and resolve their
technical problems on site. This included VPN, Outlook, Internet connections, Hardware issues,
Microsoft Office problems, User Permission issues with Active Directory and reimage.
During the time in HP, I was in charge of granting accesses for new agents through Active Directory
and configuring their machines.
Also I managed the department inventory. Keeping records of all the assets.
Fujitsu
2009 to 2010 | Heredia, Costa Rica
Position: Salesforce Helpdesk
Responsibilities: Provide support of Salesforce platform to US customers
Tools: Salesforce, Microsoft Excel
Acquired skills: Knowledge in Content Relationship Management(CRM).
Amazon
2013 to 2015 | Heredia, Costa Rica
Position: Content Risk Management
Responsibilities: Content review for the Kindle platform. Consultant for the improvement and
automation of productivity increment processes.
Tools: Python, Microsoft Excel, MySQL
Acquired skills: Basic programming in Python and Excel Macros. Process management.
Outer Space Coders
2015 to 2016 | Heredia, Costa Rica
Position: Project Manager
Responsibilities: In charge of a small team of developers and handling projects and clients.
Tools: JIRA, SCRUM, AGILE
Acquired skills: Requirement request management and client handling.
Project management and its related methodologies.
ExxonMobil
2017 | Buenos Aires, Argentina
Position: IT- Infrastructure - End User Support Analyst
Responsibilities: On site IT support for Exxon Mobil users. Set up computers for new users.
Tools: Active Directory
Acquired skills: Hardware and software support. And client handling.
