Javier Cuéllar
Sales and
customer service
representative
EXPERIENCES
Sales agent
Verified Docu Service - January 2021 to November 2022
As a sales agent I would perform cost-benefit and needs analysis of existing/potential
customers to meet their needs. Establish,develop and maintain positive business and
customer relationships and achieve agreed upon sales targets and outcomes within
schedule. I had to deal with all type of customers always providing a great customer service
and making sure that even the most furious and emotional prospect will have a good
impression about our company and our professionalism.
Interpreter
Clear Source Translation - January 2020 to December 2020
31 years old - Driving License
Problem Solving
Flexibility
Teamwork
Critical Thinker
Organization
CONTACT
-
ABOUT ME
Hi my name is Javier I'm from
Colombia, I'm a virtual assistant
with more than 5 years
experience working with
American companies. I love
working hard and generating
value for everyone around me.
I am organized, I adapt quickly,
and I can learn fast. My
previous jobs included,
answering emails, texts and
phone calls. I'm familiar and
comfortable working different
crms and programs.
Resume created on DoYouBuzz
As an interpreter, I would deliver bilingual interpretation, translation and communication
services to different fields such as : Medical, school, goverment benefits, emergency calls
and dentistries. Performing this task I would focus on provide a great customer relationship
building and retention practices, I have familiarity with speaking and writing in more than
one language and the ability to interct with clients from diverse economic background in a
multicultural enviroment.
Customer Service agent
Teleperformance - May 2019 to December 2019
As an advocate my main abilities would be maintain good relationships with people, present
information to elders in a friendly way and Identify problems and participate in team
problem-solving efforts. I would explain benefits for active members with United Healthcare,
I would check claims and bills to verify information, I would schedule their payments, send
Member ID card replacement,etc. This was mainly a customer service role in which one the
most important thing during the entire process was the client's experience and how good do
they feel with our customers service.
Prospective client support specialist
FITWARRIOR LLC - December 2018 to April 2019
A B2B company where I would book prospective clients on sales calls from social media
(Facebook and Instagram) where I had to book 0.5 prospects per hour. Every week we had
team meetings to discuss sales made and progress reports. I would need to reach out to
leads on Instagram to produce more sales. This was a hybrid role that required sales,
customer service and virtual assistant skills so we could guarantee as a team that the weekly
goals were always met.
References-sales agent - Quality analyst
Sitel - August 2016 to October 2018
I started working as a reference agent for a campaign called oportun(loan company) I had to
contact applicant's references to verify personal information required in the loan approval
process, this was a simple process that required a lot of customers service , after 3 months I
moved to the sales department where I learned how the whole application process works
and 5 months later I got promoted to Quality analyst, this position in particular required
ridership since I was in charge of a 25 people wave in the sales department, required a lot of
people skills and customer service since I had to listen calls and provide proper feedback to
each agent, come up with an action plan when required and share weekly reports with the
operations manager from the sales department in Mexico.
Resume created on
