Alvaro De La
Rosa-
PROFESSIONAL EXPERIENCE
Lightning_Promt
Adminitrative Assistant/Community Manager
02/2017 – 09/2019
Social media communication & engagement.
Competition analysis and reports.
Posts analysis and reports.
Calendar management.
Events logistics.
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Santo Domingo, Dominican
Republic
www.linkedin.com/in/
álvarodelarosa
PROFILE
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Grupo Rizek
Administrative Leader
03/2021 – 09/2021
Competition Analysis.
Client management and follow-up.
Attention to VIP visits.
Management of the Customer Service team.
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Marketer with experience in
digital marketing, customer
satisfaction, SEO, customer
service, leading teams, 1-2 years
of digital marketing experience
along with 5-6 in the customer
service industry, both in-house
as a freelancer and in private
companies.
I’m a quick learner, be it new
abilities or technologies, I can
easily adapt and excel at my
work under high-pressure
environments.
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PR Business
Digital Marketing Manager
11/2021 – 06/2022
Social Media Management (Instagram, Facebook, GMB).
Creation, follow-up and management of GMB.
Identify improvement points (Social Media, Webpage,
Reviews).
Weekly follow-up about the assigned tasks to the client.
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CareSolace
Team Leader - High Severity EST
10/2022 – present
Assist new members with case management and the correct
follow-up of the company guidelines and procedures.
Identification of improvement points in regards to the
interaction with the clients and the amount of times to
contact them weekly, as well as the improvement of the
amount of providers calls to make in a day depending on the
case.
Management of escalated cases.
Direct collaboration with the Operations Manager and the
Quality Manager to discuss and implement the identified
improvement points.
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LANGUAGES
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English
Spanish
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SKILLS
SEO
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Google Analytics
Social Media Management
Critical Thinking
Adaptability
Monday
Hubspot
GHL
EDUCATION
Bachelor's Degree - Marketing
UNAPEC
2014 – 2019
Defining Digital Marketing
Google
2019
Introduction to Market Research
INFOTEP
2018