Alvaro De La Rosa

Alvaro De La Rosa- PROFESSIONAL EXPERIENCE Lightning_Promt Adminitrative Assistant/Community Manager 02/2017 – 09/2019 Social media communication & engagement. Competition analysis and reports. Posts analysis and reports. Calendar management. Events logistics. • • Santo Domingo, Dominican Republic www.linkedin.com/in/ álvarodelarosa PROFILE • • • Grupo Rizek Administrative Leader 03/2021 – 09/2021 Competition Analysis. Client management and follow-up. Attention to VIP visits. Management of the Customer Service team. • • Marketer with experience in digital marketing, customer satisfaction, SEO, customer service, leading teams, 1-2 years of digital marketing experience along with 5-6 in the customer service industry, both in-house as a freelancer and in private companies. I’m a quick learner, be it new abilities or technologies, I can easily adapt and excel at my work under high-pressure environments. • • PR Business Digital Marketing Manager 11/2021 – 06/2022 Social Media Management (Instagram, Facebook, GMB). Creation, follow-up and management of GMB. Identify improvement points (Social Media, Webpage, Reviews). Weekly follow-up about the assigned tasks to the client. • • • • CareSolace Team Leader - High Severity EST 10/2022 – present Assist new members with case management and the correct follow-up of the company guidelines and procedures. Identification of improvement points in regards to the interaction with the clients and the amount of times to contact them weekly, as well as the improvement of the amount of providers calls to make in a day depending on the case. Management of escalated cases. Direct collaboration with the Operations Manager and the Quality Manager to discuss and implement the identified improvement points. • LANGUAGES • English Spanish • SKILLS SEO • Google Analytics Social Media Management Critical Thinking Adaptability Monday Hubspot GHL EDUCATION Bachelor's Degree - Marketing UNAPEC 2014 – 2019 Defining Digital Marketing Google 2019 Introduction to Market Research INFOTEP 2018