Altheah Censon

Altheah Censon Executive Assistant Social Media Manager Customer Service Representative Education -) Contact--Blk 57 Lot 7 Countryhomes, Cabantian Davao City, Philippines 8000 Skills Customer Service UNIVERSITY OF SOUTHEASTERN PHILIPPINES Bachelor of Technical Teacher Education License Professional Teacher - 2023 Experience (Jan 2019 - December 2019) TRAVEL SPECIALIST Expedia - Teleperformance Davao Manage hotel and airlines reservations thru phone calls. Data Entry Social Media Management (Jan 2020- October 2020) Appointment Setting CUSTOMER SERVICE ASSOCIATE Marketing Executive Assistance Video Editing Language English Amazon US Account Management Order Management Process replacements and refunds Billing and subscriptions (October 2020- May 2021) BILLING AND SALES SPECIALIST ATnT - VXI Davao Analyze billing inquiries Process sales for new services Account Management Experience (June 2021 – Dec 2022) ADMIN ASSISTANT The Black Tux - Awesome Os Process orders and replacements for Tuxedo Rental for Wedding Event. Account Management Process payments for orders Schedule fitting for the customers Order Management - tracking status of orders ADMIN ASSISTANT / SOCIAL MEDIA MANAGEMENT Origami Paddler - Awesome Os Order Management - Process orders and replacements for kayak orders Process refunds and payments Customers Account Management Manage social media account of the Brand. Edit videos for social media contents. (Jan 2023- Feb 2024) CUSTOMER ENGAGEMENT SPECIALIST UBER - Full Potential Solutions, Inc. Phone call supports to drivers. Manage driver’s account. Assist drivers for their payouts and issues about the application. (Feb 2024- July 2025) EXECUTIVE ASSISTANT / SOCIAL MEDIA MANAGER Croga Fitness Handle Social Media accounts Process Payroll for employees Create and run Ads on Facebook Manage email and calendar of client Create infographics for social media content Edit and create video contents for social media like short clips and reels. Administrative Support Conducting Interviews in a requirement process EXECUTIVE ASSISTANT / SOCIAL MEDIA MANAGER Metric Sherpa Handle Social Media accounts Scheduling and Publishing contents for Facebook, Instagram and LinkedIn Business Account. Email Management - Responding to potential business partners that can help Metric Sherpa build its network. Calendar Management - scheduling appointments for business meetings, intro calls, and sometimes personal events so everything will be organized. Create infographics for social media content Also I edit short clips from meetings, video conference and even videos from recorded conference to create reels to post on business social media account. Project management - support projects by coordinating tasks, managing schedules and deadlines, and keeping documentation organized. I act as a point of contact for teams and vendors, track progress through dashboards and reports, and follow up to ensure tasks are completed. I also help spot risks, solve problems, and suggest process improvements to keep projects running smoothly and efficiently. Software tools Experience CRMs Hubspot Zendesk Shopify Aircall Quickbooks ClickUp Amazon Google Suites Gorgias Asana Slack Canva Microsoft Office (Word, Excel, Powerpoint) Capcut Pushpress ADP Loom Meta Wordpress Xero Trello Monday.com