Alphie Erwin Tampus

Alphie Erwin Tampus Flexer Profile Details Dynamic professional with 8 years of experience in the eCommerce industry, specializing in customer service and advanced computer skills. Excelled in enhancing marketplace efficiency and quality assurance, demonstrating strong multitasking abilities and effective collaboration within cross-functional teams. Achieved measurable improvements in product data optimization and marketplace error resolution, reflecting a consistent commitment to excellence, accuracy, and innovation. Deca Homes, Phase 3 Extension, Block 1 Lot 18, Dumlog, Talisay City, Cebu Cebu City, 6000 Philippines Employment History Flexer at Zellis, Cebu City Nov 2017 — Present • • • • • • • • • • • • • • Sourcing product information and data Structuring and optimising product data Editing and uploading product images Automotive fitment tagging Restructuring product categories Updating stock quantities and pricing Monitoring reports and dashboards Setting up marketplace rate tables Customer support for webstores and marketplaces Onboarding sellers to marketplaces Marketplace channel management for eBay, Amazon, and Catch Adding specifics and attributes for marketplaces Troubleshooting and resolving marketplace errors Managing marketplace marketing & promotions Other duties and responsibilities assigned: QA Assistant • Auditing consultants' work • QA talks every quarter • Providing assistance to consultant's regarding their task-related concerns MIS Technician at Fooda Saversmart Corporation, Cebu City Mar 2017 — Nov 2017 • Monitor and perform preventive maintenance on POS machines • Troubleshoot non-working POS printers • Escalate advanced POS machine issues to the MIS supervisor when necessary • Prepare weekly and monthly concessionaire sales reports • Print price tags, barcode requests, and price instructions • Post item sales, debit card sales, and P.O • Card sales on the Supra server • Register new POS users Skills Ability to Multitask Customer Service Computer Skills Microsoft Office Remote Support Remote Desktop Support Specialist at Accenture, Cebu City May 2016 — Nov 2016 • Guide clients through the first interaction when they connect to online support via a chat portal • Use computers or phone calls to understand client concerns and provide suitable recommendations • Direct clients to get their services completed and smoothly transfer them to the next stage • Perform various services such as computer tune-up, diagnostics and repairs, software troubleshooting, printer troubleshooting/setup, device setup, network configuration, and software updates for Windows and macOS Sales Operation Support Specialist at Vibal Group, Cebu City Mar 2008 — May 2016 • • • • • • • Update client profiles using Microsoft Dynamics CRM Monitor undelivered books Handle sales invoicing for delivered books Generate credit memos for returned books Process orders using VES and SAP platforms Create weekly and monthly sales reports Address incoming calls regarding book inquiries and order bookings Perform other assigned tasks: IT Support • Troubleshoot operating system, internet connection, and printer issues • Install software applications, hardware peripherals, and devices • Set up network printers • Back up data files on standalone servers • Provide inventory of laptops, desktops, and gadgets • Administer GPS systems Education Information Technology, Cebu Institute of Technology University, Cebu City Jun 2003 — Mar 2007 Certifications Time Management Training, Cebu City Leading Culture Change in Your Team, Cebu City References Kassius Sonnylou Dico from Accenture Adonis Codera from NCR Voyix Jenefer Pacaña from Zellis