Alozie Chidimma Jacinta

ALOZIE CHIDIMMA JACINTA Ezeani Street, New Heaven, Enugu State- |- --- CAREER OBJECTIVE Customer support professional with a strong communication background and hands-on experience in digital community support. Eager to leverage excellent interpersonal skills and problem-solving abilities to enhance customer satisfaction and drive support excellence. Passionate about building positive customer relationships and continuously improving support systems. --- PERSONAL DETAILS - Nationality: Nigerian - State of Origin: Imo State - Local Govt. Area: Ezinihitte Mbaise - Date of Birth: 27 September 1996 - Marital Status: Single - Gender: Female --- SKILLS AND EXPERTISE - Excellent written and verbal communication - Live chat, email, and phone support - CRM and ticketing tools (e.g., Zendesk, HubSpot) - Customer issue resolution - Time management and multitasking - Team collaboration and flexibility - Attention to detail and organizational skills - Empathy and customer experience enhancement --- EDUCATION B.Sc. Mass Communication Enugu State University of Science and Technology (ESUT) January 2015 - September 2019 Senior School Certificate Examination (S.S.C.E) Model Comprehensive Secondary School, Owerri, Imo State September 2008 - June 2013 First School Leaving Certificate (F.S.L.C) Bishop Crowder Memorial Primary School, Bariga, Lagos State September 2001 - July 2007 --- WORK EXPERIENCE Customer Support Agent Digital Witch Support Community January 2022 - Present - Provided customer service via live chat, email, and community forums. - Resolved customer issues related to technical challenges, account management, and product use. - Helped improve knowledge base articles for better self-service. - Escalated unresolved issues and followed up to ensure resolution. - Contributed to a supportive and engaging digital community experience. --- CERTIFICATIONS - National Youth Service Corps Discharge Certificate (February 2021) --- VOLUNTEERING EXPERIENCE NYSC Volunteer - Participated in community outreach programs and personal development projects. - Assisted with local sensitization efforts and organized community activities. --- INTERESTS AND HOBBIES - Problem-Solving - Networking - Digital Marketing - Continuous Learning - Financial Literacy - Photography --- REFERENCES Available on request