Aloysious Pagnas Quek

ALOYSIOUS PAGNAS QUEK Email:-Whatsapp: - Skype: live:aloysiouspro CAREER SUMMARY: Highly efficient Operations Manager with 3 years of experience in managing E-commerce businesses, Possessing exceptional efficiency managing multiple orders, maintaining sales records, updating procedures, photo editing and copywriting. With expertise that also extends to Solar lead generation, Cold email outreach, overseeing customer service, logistics and social media management. SKILLS & PLATFORMS: Etsy & Shopify navigation Customer Service Administrative Assistance Social Media Management Cold Email Outreach Basecamp Trello Instantly.ai Smartlead.ai Klaviyo Printify Printful Gooten PrintedMint Marmalead Shipstation Gsuite Adobe Express Truepeoplesearch Sunroofwithgoogle Facebook Instagram Chatgpt Photoshop Lightspeed WORK EXPERIENCE: Operation Manager (October 2021-Present) Irenekohstudio (Singapore) Ensure user satisfaction and retention by providing responsive customer service. Provide support in tracking shipments and coordinate with the manufacturing team for order updates. Coordinate and work internally with the Sales, Logistics, and Manufacturing teams to resolve issues. Manages order processing workflow from PO receipt, validation, order confirmation, and order fulfillment until shipment delivery. Assist in adding new products to various e-commerce systems, uploading images, and managing product descriptions. Manages customer orders from generation to fulfillment on a POD level. Etsy Virtual Assistant Part time (February 2023-March 2024) Rockmypaws (United States) Facilitate the process of uploading product images by sourcing and selecting top-notch visuals, optimizing them for online use, and seamlessly integrating them into e-commerce systems. Enhance e-commerce systems by introducing new products, which involves tasks such as generating product listings, incorporating appealing images, and determining competitive pricing. Utilize SEO tools and spy tools to generate search engine optimized product titles and description while ensuring they met the platform's policies. Set competitive and profitable prices for products based on market research and pricing strategies. Lead Generation and Cold Email Outreach (March 2023-February 2024) Kenvis Lead Generation (United Kingdom) Conducted manual research to identify and collect qualified leads for solar energy solutions. Utilized various sources such as online public data, and networking platforms to gather leads. Maintained detailed records of potential qualified leads, including contact information and relevant details. Conducted background checks on leads to verify their eligibility and quality. Provided accurate and timely information to potential customers regarding solar products and services. Etsy Virtual Assistant Part time (February 2023-April 2023) Upwork Sourced high-quality images of products from various suppliers and manufacturers. Resized and optimized product images for optimal web performance and user experience. Bulk Uploaded images to e-commerce store, ensuring consistency and accuracy across platforms. Set competitive and profitable prices for products based on market research and pricing strategies. Added product images to listings, ensuring they met the platform's guidelines and standards. Social Media Manager (May 2021-December 2022) Irenekohstudio Help with coordinating and implementing influencer marketing campaigns. Strategizing, preparing, and scheduling social media posts on Tumblr, Instagram, and Facebook Hashtag research for individual posts. Creating captions and call to action to drive engagement. E-commerce Virtual Assistant (April 2020 - December 2020) Saharalink Uploaded products onto the company's online platform, ensuring accuracy and consistency. Retouched product images to enhance their visuals Crafted product descriptions with respect to SEO and website policies. Maintained sales records of stock inventory levels to facilitate timely product replenishment. Avionics Trainee (June 2019 - November 2019) Omni Aviation Conducted regular maintenance, repair, and overhaul on aircraft, including inspection, diagnosis, and repair of mechanical, electrical, and hydraulic systems. Assisted in marshaling aircraft, guiding them safely to their designated parking areas, and refueling them. Assisted mechanics to troubleshoot and repair complex issues, ensuring that all aircraft were airworthy and ready for flight. Adhered to CAAP regulations and guidelines to ensure the safety and compliance of all aircraft. Performed engine run-ups to ensure that all systems are running normally before take-off. Performed preflight inspection to ensure that aircraft fuel and oil are at a normal level. EDUCATION: FDSA Aviation College of Science and Technology Inc. -) Bachelor of Science in Aviation Electronics & Technology Outstanding Student Award APG International Aviation Academy -) Mechpilot Major in Aviation Electronics & Technology Best in Avionics Rating Award CERTIFICATIONS Customer Service Problem Solving and Troubleshooting (linkedIn 2023) Customer Service Managing Customer Expectations (linkedIn 2023) Marketing: Copywriting for Social Media (linkedIn 2023) Project Management Simplified (LinkedIn 2023) Technical SEO (LinkedIn 2023) Wordpress SEO (LinkedIn 2023) Amazon FBA MasterPlan (Udemy 2021) Social Media Marketing -Social CRM (Linkedin 2021) SEO for Social Media (Linkedin 2021) Social Media Marketing with Facebook & Twitter (Linkedin 2021) Social Media Management (Coursera 2020) Building Business Presence with Facebook Marketing (Coursera 2020) Introduction to Social media Marketing (2020)