Alonica Stephanie Ricafrente

ALONICA STEPHANIE RICAFRENTE- -Olongapo City, 2200 ABOUT ME EDUCATION Bachelor of Secondary Education, Major in Social Science Columban College Inc., 2018 High School Diploma Gordon Heights National High School Class of 2012 SKILLS Customer Service & Client Support Virtual Assistance (Remote) E-commerce Product Listing (eBay, Facebook Marketplace) Order Management & Returns Processing Market Research & Surveys Microsoft Office, Google Workspace Chat & Call Support Detail-oriented and tech-savvy professional with 5+ years of experience in customer service, virtual assistance, and e-commerce operations. Proven expertise in handling inquiries, managing online listings, processing returns and refunds, and supporting marketing campaigns. Adept at remote work, with strong communication skills and the ability to work independently in fast-paced environments. WORK EXPERIENCE Customer Development Representative PROS - UNILAB |- Managed customer inquiries and order bookings weekly Ensured timely product deliveries and coordinated issue resolution Processed returns and refunds efficiently Virtual Assistant (Freelance) Remote | May 2020 – November 2023 Listed products on eBay and Facebook Marketplace Processed returns and refunds through chat and call support Provided backend assistance for small online businesses Market Research Interviewer Remote | January 2022 – June 2022 Conducted phone-based surveys for market research studies Accurately recorded customer responses and insights Brand Promoter / Project Coordinator Various Campaigns | 2013 – 2021 Demonstrated and promoted products directly to customers Assisted with coordinating promotional events and marketing projects