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ALONA RAMAS
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ADMIN ASSISTANT/CUSTOMER
SERVICE/COORDINATOR
About Me
Cebu City, Philippines 6014
A call center agent (customer support) for years and recently
transitioned to an Admin Assistant/Coordinator.
I have gained valuable experience in customer support roles over the
past 3 years in a BPO setting industry, enabling me to develop a
comprehensive skill set in managing administrative tasks and providing
efficient support to executives and teams.
Work Experience
Modern Medicine (February-June2025) Seasonal
Virtual Receptionist
Integrity First Installations (April-November2024)
Installations Coordinator
- Handle incoming phone calls, voicemails, and text
messages in a professional and friendly manner.
- Manage patient bookings, cancellations, and
rescheduling through the clinic’s system.
- Update and maintain accurate patient records and
appointment logs.
- Process patient’s care plan and documents thru email.
-Assist with basic billing questions, process payment and
direct more complex queries to the appropriate staff.
- Ensures smooth execution of projects by coordinating
schedules, materials, and site readiness with clients and
teams.
- Serve as the main point of contact during installations,
resolving on-site issues and ensuring safety protocols are
followed
- Progress is monitored to meet timelines and quality
standards, with regular updates provided to clients.
- Post-installation, conduct final walkthroughs, address
feedback, and ensure proper documentation.
Fortified Roofing Group (July2023-Feb2024)
Admin/Customer Support
Accenture Inc. (Sept2020-Feb2022)
Customer Service Support
- Scheduling jobs, coordinating calendars, and ensuring
project timelines run smoothly.
- Handle customer service by answering inquiries,
providing updates, and addressing concerns
professionally.
- Maintaining accurate records is key, including
contracts, permits, invoices, and project files.
- Assist with ordering materials, preparing reports, and
ensuring compliance with safety and regulatory
requirements.
- Primary tasks include addressing customer inquiries about
services, billing, and technical issues.
- Troubleshoot connectivity problems, guide customers
through solutions, and escalate complex cases to the
appropriate departments.
- Managing account updates, such as plan changes or
payments, is a key responsibility. Also assist in educating
customers on new products and features to enhance their
experience.
- Maintaining accurate records of interactions and
providing timely follow-ups are essential to ensure
customer satisfaction.
Educational Background
University of the Visayas
Bachelor of Science in Hospitality Management
S.Y 2020
Skills
Customer Service
Administrative Task
Project Coordination
Communication Skills
