SUMMARY
Alona Ortiz
GENERAL VIRTUAL
ASSISTANT / EXECUTIVE
VIRTUAL ASSISTANT
CONTACT
-
SkypeID:
live:.cid.9d11d9f09254c4d4-Santo Tomas Batangas
EDUCATION
Bulacan State University-
Bustos, Bulacan
Computer Technology
Exists to produce highly competent,
ethical and service-oriented
professionals that contribute to the
sustainable socio-economic growth
and development of the nation.
As a Virtual assistants I provide administrative support to
companies remotely by answering phone calls, responding
to emails, and managing schedules. Schedule meetings
with clients. Manage travel plans for employees. Issue
invoices to clients. Update the company website and
social media accounts.
Also I am proficient with Microsoft Office tools such as
Word, Excel, and PowerPoint. Excellent written and verbal
communication skills. Excellent organizational skills.
Familiarity with social media platforms. Proficiency with
cloud-based platforms such as Google Docs, Skype, and
other remote team messaging apps. Strong time
management skills and the ability to multitask. Skilled in
data entry. Ability to work in a fast-paced environment.
EXPERIENCE
iQor Philippines
Customer Service Specialist January 2021 - June 2021
Empower people with technology, creating happy
employees that deliver the world’s most sought-after
customer experiences.
I help customers with complaints and questions, give
customers information about products and services,
take orders, and process returns. By helping
customers understand the product and answering
questions about their reservations.
On top of my regular role I also help in maintaining
the cleanliness of the floor.
Become one of The Best Agent for the past three
months.
Snapsnack Food Corp
Sales Associate September 2021 - March 2022
Aims to spread the joy of quality candies and
chocolates to the whole Philippines.
Demonstrate knowledge of products and services to
customers. Greet customers in a friendly and polite
manner. Educate customers about current promotions
and advertisements.
Keep an eye on inventory levels and restock shelves
as needed. Contribute to team's daily sales goals.
Awarded as most Punctual Employee.
SKILLS
Time Management
Data Entry
Ability to work under pressure
Microsoft Office
Product Research
Shopify Operation
Communication
PART-TIME JOBS
Amazon Product Researcher
June 2019 - November 2019
SFR product Inc. - Beauty and Personal care (soap)
Assistant
March 2022 - May 2022
Team Awit Helmet shop - Helmets and Gears
COARSE
Virtual Assistant / Social Media Management
June 2018- May -2019
