Alona Cadano

Expert and adaptable customer service representative with more than 9 years of experience in the industry. Able to meet and even exceed company’s goals consistently. Handles difficult customer’s issue with confidence. Adapts quickly with changes to workflows and foresee possible challenges along the way. Resolution and results oriented. One skill I have mastered and wanted to highlight is adaptability, for this is an important skill in the nature of the industry that changes are not just inevitable but also frequent and needed to have in order to exceed company’s goals. Being adaptive into sudden changes and unexpected challenges had helped me overcome various issues that have come my way all throughout these years. This also helped me in growing in this industry and succeeding in every challenges or roadblocks that came my way. I combined this skill with other skills I have learned for the past years, troubleshooting, customer handling, and analysing skills in order to provide the right resolution to our customers and provide great results to our clients and company. These are the skills that made me consistent on exceeding target goals, produce excellent customer service, provide accurate resolution, and give insights to processes and policies that may have an opportunity to contribute to the growth of the company.