Alon de Lieme
Paris 75009
--
Allround multilingual senior manager with international experience
EXPERIENCE
Fujitsu, P
aris France— Senior Service Delivery Manager
OCT 2016- DEC 2017
End to end customer responsibility of several CAC40 companies for end user
services and data center services
Main achievements:
LANGUAGES
Dutch - fluent
English - fluent
French - fluent
Hebrew - conversational
German - conversational
Spanish - basic
* Upselling professional services projects and additional services reaching over
200% of set objectives, and renewing multimillion euro contracts
SKILLS & INTERESTS
* Cost improvement through transformation, reorganizing operations and
partnerships with 3rd party suppliers
Delivering c
hange, motivational
* High level of customer satisfaction by overperforming SLAs and continuous
leadership and building bridges
improvement activities
* Managing a team of (3) operations managers and operations over 40 people
Product manager (new) digital workplace solutions
Fujitsu, B
russels Belgium — Corporate Reputation Manager
FEB 2014 - SEP 2016
Strategic organization of issue management and crisis communications
processes and procedures
International experience, natural
networker and influencer
Extensive experience in presales,
client-facing a
nd services roles
Interested in the effects of
accelerated globalization on
Economies a
nd Geopolitics
Global and regional implementation of security, transformation and
restructuring programs
COURSES
Advising business lines and senior executives on delicate communications
Information Security simulations and (rapid) response plans on a wide array of
Operational Management
topics, including corruption and environmental issues
certification / Management
Fujitsu, M
unich Germany —
E
ngagement Manager
PRINCE2 Foundation (June 2010)
OCT 2011 - JAN 2014
Course ‘International Security’,
Managing the company’s largest global deals (100+ million Euro) in multiple
Institute Clingendael
countries (France, Germany, Italy)
Opérationnel – CNCP (2017)
Project management,
Leading proposals through internal business assurance
KernKonsult, R. Coppenhagen
Managing bid teams and additional support teams
Masterclass ‘Globalisation,
Holding and managing budgets for engagement projects of over 1 million Euro
Innovation & Leadership’, W.
Tender Office responsible for major Maintenance deals South & West Europe
Global price escalations and negotiations for major outsourcing deals
Hafkamp
EXPERIENCE
Fujitsu, M
aarssen the Netherlands— S
ervice Delivery Manager
JUL 2009- SEP 2011
End to end customer responsibility for major retailers application services
(POS software and hardware), and large customer base in mainly end user
services (banking) and networking services (healthcare and public sector)
Optimize and change internal company processes, shorten lead times and
create efficiency, taking lead on processes and reporting
Outsourcing projects, including third party management and partner
negotiations
Main achievements:
* Upselling major application projects to retail customers
* Internal cost optimization for non-strategic customers
* Contract renewals and new business wins
CIDI, t he Hague the Netherlands— Spokesperson & Public Affairs
EXTRACURRICULAR
* Political activities:
Europe, digitalization, ecology,
education and infrastructure
* Member Advisory Board of a
Dutch financial fund
* Vice-President European student
organization
* Press secretary of the national
board of a young political
organization
* Board member of an online
anti-racism foundation
* NATO Parliamentary Assembly
and organizer MP round table,
Valencia (2008)
SEP 2008- JUN 2009
* Fact-finding mission Rwanda in
Stakeholder management (embassies, politicians and media)
cooperation with Rwanda Prime
Creating policy documents
Attending and interacting on radio and television broadcasts
Writing of op-eds and policy papers, organization of events and
manifestations
Nederlandse Spoorwegen, Utrecht NL— Security Advisor
SEP 2005- JUN 2007
Advising on environmentally and socially friendly solutions to security topics
Advising on physical security of train stations and directing firms tactically
Representative to the national rail infrastructure anti terror working group
EDUCATION
Webster University, U
SA/Leiden — MA International Relations
AUG 2007- OCT 2008
Haagse Hogeschool, the Hague — B
achelor in Public Management
AUG 2004 - JUN 2007
Focus on security management and international security
Minister Office (2006)
