Alodia Caig

I am a results-driven Site Reliability Engineer (SRE) and former Application Support Engineer with a strong foundation in automation, system reliability, and process optimization. With over five years of professional experience supporting large-scale enterprise environments, I have developed a passion for building stable, scalable, and resilient systems that empower both teams and clients to operate efficiently.

Currently, I work at Broadridge Trading and Connectivity Solutions, where I apply SRE principles to enhance service reliability, observability, and performance across critical trading and post-trade systems. I specialize in automating infrastructure management, implementing monitoring and alerting solutions, and driving continuous improvement through root cause analysis and post-incident documentation. My work bridges the gap between development, operations, and client services, ensuring that technical performance directly supports business outcomes. I also have experience implementing and optimizing CI/CD pipelines, integrating APIs, and managing both Linux and Windows environments to maintain high availability and disaster recovery standards.

Previously, I served as a Project SME and Application Support Engineer at Accenture, where I managed the technical infrastructure of the Control-M Scheduling Tool and provided Level 1 and 2 production support. I became an expert in job scheduling, calendar management, and troubleshooting complex batch flows while ensuring compliance with SLAs and security protocols. I also gained hands-on experience with ServiceNow, Azure Cloud Services, and CyberArk, as well as in guiding clients through Control-M job setup and integration involving SAP, AWS, and Web Services/API Jobs. This role honed my problem-solving, analytical, and communication skills, as I frequently collaborated with cross-functional teams and provided solutions aligned with client needs.

Academically, I hold a Bachelor of Science in Computer Engineering from Southern Luzon State University, where I built my technical foundation in computer systems, networking, and programming. I also hold Microsoft Certified: Azure Fundamentals and Azure Administrator certifications, further strengthening my expertise in cloud technologies.

Beyond the technical scope, I am deeply motivated by continuous learning and efficiency. I enjoy simplifying complex systems through automation and empowering teams with tools and processes that reduce operational friction. I take pride in being both a problem solver and a collaborator—someone who thrives in dynamic environments and contributes to maintaining reliable, secure, and high-performing systems that drive organizational success.