Almyra Hernandez

 Almyra Hernandez (--Skype: almyra31 ­­­­­­­­­­­­­­­­­­­­­­ Experience May 2017 - Present       Project Manager                                         US Outbound Sales campaign Responsibilities:   Project manage multiple outbound marketing campaigns that are message and/or product based. Ensure goals, scope and metrics of campaigns are well understood. Take leadership role in defining campaign strategy and tactics, e.g. elements of marketing mix that will be used. Manage day to day activities to ensure campaigns are on track, that status is maintained and that performance is continually measured.   Run campaign team meetings to ensure team is aligned and there is forum for issue resolution. Track effectiveness of campaigns by maintaining campaign target and actual metrics. Develop reports to communicate status to stakeholders. Serve as mentor to others serving in campaign project manager role. Feb 2017- May               Customer Care SME                                       Convergys - Sprint account Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Jan 2010 - Feb 2015 Customer Service /SME Teletech – Telstra Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Apr 2008 - Jul 2009 Directory Assistant Support Acquire Asia Pacific | Philippines Refers to alphabetical or geographical reels or directories to answer questions and provide telephone information. Plugs in headphones when signal light flashes on cord switchboard, or pushes switch keys on cordless switchboard to make connections.  Keeps reels and directories up-to-date. Maintains record of calls received.  Suggests alternate locations and spellings under which number could be listed. May 2005 - Feb 2008 Manufacturing Process Leader Terumo Phils | Philippines Monitor workers on site during production activities to ensure adherence to ethics and safety procedures Evaluate manufacturing equipment for safety and functionality Ensure that products and goods manufactured meet quality standards obtainable in the industry Motivate workers to enhance production quantity and at the same time maintain high production standards Check finished products to ensure quality, and that industry standards are met before they are declared ready for use Keep records of workers performance Keep records of equipments, budgets, deliveries and supplies, and make them available to management for evaluation Create work schedule for workers and ensure that they strictly adhere to it; take attendance to ensure regularity and promptness of workers to duty Work as middleman between workers and management to create healthy communication Develop production schedule for the execution of projects in a timely manner Ensure that work materials are present as at when needed. Education 2004 University of the Philippines Los Banos Bachelor's/College Degree  in Forestry | Philippines About Me Gender: Female Age: 34 yrs old Nationality : Filipino