Almira Buella

Almira A. Buella 4 Ilang-ilang St. Naga City Subdivision, Zone 1 Triagulo Naga City, Camarines Sur Philippines 4400 --https://www.linkedin.com/in/almira-buella-/ CAREER OBJECTIVE: For over ten years of my professional tenure as an experienced Virtual Assistant, Real Time Analyst and Customer Service Representative my career goal is to continue to develop my skills and knowledge in these areas, while also seeking opportunities for growth and advancement within the company. I am committed to providing exceptional support and service to clients and customers, and I strive to exceed expectations in all aspects of my work. I believe that my experience, skills, and dedication make me a valuable asset to any company. I am confident that I can contribute to the success of the company by providing high quality support, analysis, and service to clients and customers. PROFESSIONAL EXPERIENCE MYOUTDESK December 20, 2023 - May 15, 2024 GENERAL VIRTUAL ASSISTANT Managing email correspondence and responding to inquiries. • Scheduling appointments and managing calendars. • Creating and editing documents, presentations, and spreadsheets. • Handling tenant complaints and resolving issues in a timely manner. • Providing administrative support to property managers and other team members as needed. PROBECX CALL RESOURCE FA November 1, 2021 – December 15, 2023 • Monitor and analyze real-time data to identify trends, patterns, and anomalies. • Provide timely updates and alerts to stakeholders on key performance indicators and metrics. • Conduct root cause analysis to understand the reasons behind fluctuations in data. • Communicate findings and insights effectively to stakeholders through presentations and reports. • Continuously evaluate and refine real-time monitoring processes to enhance efficiency and effectiveness. STELLAR PHILIPPINES INCORPORATED March 3, 2019 – October 31, 2021 FLIGHT RESERVATIONS SPECIALIST • Provide excellent customer service by addressing customer inquiries and resolving any issues or concerns. • Assist customers in booking flights, including providing information on available flights, prices, and schedules. • Process reservations and payments accurately and efficiently. • Handle changes or cancellations to reservations, including rebooking flights and issuing refunds. • Coordinate with airlines and other travel partners to ensure smooth booking and travel experiences for customers March 4, 2017 – February 28, 2019 NOUVEAU ALLIANCE GROUP GENERAL VIRTUAL ASSISTANT • Managing email correspondence and responding to inquiries. • Scheduling appointments and managing calendars. • Creating and editing documents, presentations, and spreadsheets. • Handling customer complaints and resolving issues in a timely manner. • Providing administrative support to clients and other team members as needed. STELLAR PHILPPINES INCORPORATED July 11, 2015 – February 5, 2017 FLIGHT RESERVATIONS SPECIALIST • Provide excellent customer service by addressing customer inquiries and resolving any issues or concerns. • Assist customers in booking flights, including providing information on available flights, prices, and schedules. • Process reservations and payments accurately and efficiently. • Handle changes or cancellations to reservations, including rebooking flights and issuing refunds. • Coordinate with airlines and other travel partners to ensure smooth booking and travel experiences for customers. SUTHERLAND GLOBAL SERVICES November 18, 2014 – February 18, 2015 CUSTOMER SERVICE REPRESENTATIVE • Responding to customer inquiries and resolving issues in a timely and professional manner. • Providing accurate information about products, services, and policies. • Processing refunds, exchanges, and replacements as needed. • Keeping up to date on product knowledge and company policies to provide accurate information to customers. • Handling escalated customer complaints and finding solutions to ensure customer satisfaction. EDUCATION & CERTIFICATIONS Naga College Foundation BS Midwifery - Undergraduate- Naga International Technology Center Hotel Restaurant and Services- Camarines Sur National High School Secondary- Jose Rizal Elementary School Primary- • Q1 2021 Top Performers • Team Top Agent (May and June 2021) • Most Improved Realtime Analyst (November 2022)