Results-driven professional with over 7 years of experience as a Quality Analyst, complemented by more than 8 years in leadership roles. Adept at leveraging a strong background in quality assurance to drive operational excellence and enhance customer satisfaction. Proven track record in developing talent and fostering a collaborative team environment to achieve organizational goals. Highly skilled in customer service, with a keen ability to address client needs and improve service delivery. Committed to continuous improvement and delivering impactful results through strategic leadership and innovative problem-solving.