Almeetra Ceriales

Almeetra Ceriales

$15/hr
Founder and CEO of Proof
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
41 years old
Location:
Pasig City, Metro Manila, Philippines
Experience:
14 years
 Mitz Ceriales Unit 18-I, The Exchange Regency Residence Hotel, Ortigas Center, Pasig City |-- Qualifications Summary A proficient Education Advisor with close to 14 years of extensive experience in sales, business development, customer service, account management, client management, team management, administrative, and training delivery roles across various industries. Adaptive, consultative, engaging, and competent, with excellent communication skills and strong general business acumen Areas of Expertise Sales & Marketing Business Development Business Strategy Business Analysis Business Planning Team Leadership Account & Client Management Strategic Management Research & Writing Proofreading Training & Development Customer Service Operations Management Change Management Project Management Marketing Strategy Market Research Professional Experience ERC Institute | Assistant Director, Business Development (November 2015 – June 2016) | SINGAPORE Handled local and international sales, successfully converting approximately 5% of assigned leads Established rapport with SMEs to build their learning and development plans with in-depth research of company needs and regular contact with their HR departments Built the business in Myanmar and The Philippines INSEAD | Executive Education Programme Advisor (February 2010 – March 2015) | SINGAPORE Managed sales and clients for a portfolio of leadership, strategy, and operations management programmes delivered globally across all campuses Met and exceeded sales goals of over €2M per academic year by 10% or more Received commendations from upper management as best Programme Advisor based on overall performance Networked with C-suite executives and other top business leaders and made programme recommendations based on their profile and learning objectives Profiled candidates and recommended open-enrolment programmes suitable to their corporate and personal objectives Managed general queries and resolved to cross-selling, whenever deemed necessary Collaborated with internal Associate Directors on prime accounts from Australia, India, and Malaysia (government sector) Streetdirectory.com | SEO Sales Support Manager (July 2009 – February 2010) | SINGAPORE Promoted from Advertising Sales Executive to SEO Sales Support Manager for the pre-sales team Set and achieved cold calling and appointment targets of 80+ calls and four (4) appointments per agent per day Streamlined the hunting process by implementing standard contact and follow-up procedures Oversaw the lead generation process Xerox | Lead Projects Trainer (October 2006 – May 2009) | PHILIPPINES Managed and oversaw trainers and quality supervisors Delivered classroom trainings on membership retention, client acquisition, and customer service Epixtar | Product – Sales Trainer (April 2006 – October 2006) | PHILIPPINES Developed curriculum for product and outbound sales training Provided operations support and coaching on client acquisition and membership retention Blue Frog Mobile Foundry | Customer/Tech Support Supervisor (March 2005 – April 2006) | PHILIPPINES Directly supervised a team of 10 customer service and technical support agents, supporting mobile communication applications and user experience modules Pioneered curriculum design for product and customer service training classes Expanded team to meet growing client base Coached one-on-one as well as group to meet KPIs, such as SLAs and call metrics Verve Contact Solutions | International Sales Representative (May 2004 – March 2005) | PHILIPPINES Delivered outbound calls to US-based clients, selling membership services for various account Recognised as one of the top outbound sales agents, hitting the daily, weekly, and monthly quota while promoting quality conversions and besting other agents across the whole operations Education Multifaceted communication programme for social change. Coursework included journalism, research communications, knowledge management, sustainable development, community engagement, persuasion, statistics, computer science and market economics Institution: University of the Philippines in Los Baños, Class of 2004 Degree: BS Development Communication, Major in Science Communication Undergraduate Thesis: Knowledge Management (i.e. Knowledge Transfer) Trainings and Certifications Negotiation Workshop, Internal Training (Horacio Falcao) – INSEAD Negotiation Dynamics, Internal Training (Nuno Delicado) – INSEAD Impactful Client Relations, Internal Training (ICA Associates) - INSEAD Master Class: High Impact Communication, Internal Training (Mike Pich) – INSEAD Networking and Relationship-Building for Success – The British Council, Singapore SkillSoft, Xerox (Identifying What Customer Wants, Overview to Effective Business Communication, Why Customer Driven) MAGIC, Xerox (Making A Great Impression on the Customer) Accent Neutralization, Xerox Expertise Zone Leadership Development, Xerox (Correcting Personal Problems, Motivating Employees, Resolving Conflicts, Guide to Cultivating Performance, Challenges in Coaching, Communicate)
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