Mitz Ceriales
Unit 18-I, The Exchange Regency Residence Hotel, Ortigas Center, Pasig City |--
Qualifications Summary
A proficient Education Advisor with close to 14 years of extensive experience in sales, business development, customer service, account management, client management, team management, administrative, and training delivery roles across various industries. Adaptive, consultative, engaging, and competent, with excellent communication skills and strong general business acumen
Areas of Expertise
Sales & Marketing
Business Development
Business Strategy
Business Analysis
Business Planning
Team Leadership
Account & Client Management
Strategic Management
Research & Writing
Proofreading
Training & Development
Customer Service
Operations Management
Change Management
Project Management
Marketing Strategy
Market Research
Professional Experience
ERC Institute | Assistant Director, Business Development (November 2015 – June 2016) | SINGAPORE
Handled local and international sales, successfully converting approximately 5% of assigned leads
Established rapport with SMEs to build their learning and development plans with in-depth research of company needs and regular contact with their HR departments
Built the business in Myanmar and The Philippines
INSEAD | Executive Education Programme Advisor (February 2010 – March 2015) | SINGAPORE
Managed sales and clients for a portfolio of leadership, strategy, and operations management programmes delivered globally across all campuses
Met and exceeded sales goals of over €2M per academic year by 10% or more
Received commendations from upper management as best Programme Advisor based on overall performance
Networked with C-suite executives and other top business leaders and made programme recommendations based on their profile and learning objectives
Profiled candidates and recommended open-enrolment programmes suitable to their corporate and personal objectives
Managed general queries and resolved to cross-selling, whenever deemed necessary
Collaborated with internal Associate Directors on prime accounts from Australia, India, and Malaysia (government sector)
Streetdirectory.com | SEO Sales Support Manager (July 2009 – February 2010) | SINGAPORE
Promoted from Advertising Sales Executive to SEO Sales Support Manager for the pre-sales team
Set and achieved cold calling and appointment targets of 80+ calls and four (4) appointments per agent per day
Streamlined the hunting process by implementing standard contact and follow-up procedures
Oversaw the lead generation process
Xerox | Lead Projects Trainer (October 2006 – May 2009) | PHILIPPINES
Managed and oversaw trainers and quality supervisors
Delivered classroom trainings on membership retention, client acquisition, and customer service
Epixtar | Product – Sales Trainer (April 2006 – October 2006) | PHILIPPINES
Developed curriculum for product and outbound sales training
Provided operations support and coaching on client acquisition and membership retention
Blue Frog Mobile Foundry | Customer/Tech Support Supervisor (March 2005 – April 2006) | PHILIPPINES
Directly supervised a team of 10 customer service and technical support agents, supporting mobile communication applications and user experience modules
Pioneered curriculum design for product and customer service training classes
Expanded team to meet growing client base
Coached one-on-one as well as group to meet KPIs, such as SLAs and call metrics
Verve Contact Solutions | International Sales Representative (May 2004 – March 2005) | PHILIPPINES
Delivered outbound calls to US-based clients, selling membership services for various account
Recognised as one of the top outbound sales agents, hitting the daily, weekly, and monthly quota while promoting quality conversions and besting other agents across the whole operations
Education
Multifaceted communication programme for social change. Coursework included journalism, research communications, knowledge management, sustainable development, community engagement, persuasion, statistics, computer science and market economics
Institution: University of the Philippines in Los Baños, Class of 2004
Degree: BS Development Communication, Major in Science Communication
Undergraduate Thesis: Knowledge Management (i.e. Knowledge Transfer)
Trainings and Certifications
Negotiation Workshop, Internal Training (Horacio Falcao) – INSEAD
Negotiation Dynamics, Internal Training (Nuno Delicado) – INSEAD
Impactful Client Relations, Internal Training (ICA Associates) - INSEAD
Master Class: High Impact Communication, Internal Training (Mike Pich) – INSEAD
Networking and Relationship-Building for Success – The British Council, Singapore
SkillSoft, Xerox (Identifying What Customer Wants, Overview to Effective Business Communication, Why Customer Driven)
MAGIC, Xerox (Making A Great Impression on the Customer)
Accent Neutralization, Xerox
Expertise Zone Leadership Development, Xerox (Correcting Personal Problems, Motivating Employees, Resolving Conflicts, Guide to Cultivating Performance, Challenges in Coaching, Communicate)
