ο»ΏAlmar Aguino Cadaffy
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Professional Summary
Dedicated and results-driven Tier 2 Customer Service Specialist with over two years of experience supporting international clients. Adept at resolving complex customer concerns, providing technical assistance, and delivering high-quality service with integrity and professionalism. Known for excellent communication skills, strong organizational abilities, and a collaborative approach to team success. Passionate about delivering exceptional customer experiences while continuously learning and adapting.
Professional Experience
Technical Service Advisor / Customer Service Advisor
VXI Holdings | Davao, Philippines
April 2022 β October 2023
β’ Handled inbound calls and emails regarding product and service inquiries
β’ Assisted clients with navigating online platforms and troubleshooting issues
β’ Escalated unresolved concerns to relevant departments and ensured timely follow-ups
β’ Created daily, weekly, and monthly reports for senior management
β’ Participated in regular training to enhance service delivery and technical skills
β’ Motivated and supported team members, fostering a collaborative environment
Customer Service Specialist
Concentrix Philippines | Davao, Philippines
September 2020 β March 2022
β’ Managed inbound customer queries related to products and services
β’ Updated personal and banking information for clients securely
β’ Provided feedback to management on recurring or unresolved issues
β’ Handled email communications and follow-ups for policy lapses and inquiries
β’ Played a key role in the retention team, ensuring client satisfaction and loyalty
β’ Attended regular skill development and training sessions
Education
Bachelor of Science in Business Administration β Major in Digital Marketing
Mindanao State University β Main Campus, Marawi City
Graduated: March 2020
β’ GPA: 1.25 (With Highest Honors)
β’ Classroom President
Certifications & Seminars
β’ 9th Young Executive Business Management Congress β Marawi City, February 2020
β’ Personality Development Training Seminar β Marawi City, December 16, 2019
β’ ASEAN Youth Leadership Congress β Cagayan de Oro City, April 28, 2019
Skills
β’ Conflict Resolution & Customer Retention
β’ Technical Support & Troubleshooting
β’ Appointment Setting & Cold Calling
β’ Cross-functional Communication
β’ Email and Data Management
β’ Social Media Management
β’ Adaptive & Fast Learner
β’ Knowledge of Business Management Concepts
β’ High Attention to Detail
β’ Team Leadership & Motivation
