Alma Ventucillo

Alma Ventucillo San Rafael Bulacan, Philippines |- |-WORK/LEADERSHIP EXPERIENCE Universal Storefront Services Corporation Manila, Philippines Branch Manager- ● Devised successful business strategies which increased profitability to more than $9,000 per month ● Supervised employees to ensure day-to-day responsibilities are accomplished ● Maintained up to date financial records to identify business opportunities and generate accurate billing ● Anticipated customer needs and successfully resolved conflict which ensured customer satisfaction 100% of the time VA Bootcamp PH Manila, Philippines Administrative Assistant June-July 2021 ● Built strong and profitable customer relationships through constant open and interactive communication ● Increased customer response time by responding to a minimum of 50-200 customer inquiries with a 2 hour time limit ● Created engaging content to generate an organic following and build an online community ● Increased company sales by 50% through helpful product recommendations Sunlife of Canada Manila, Philippines Financial Advisor 2020-Present ● Analyzed financial data from clients to develop strategies for meeting client’s financial goals ● Developed client confidence by ensuring proper understanding of financial documents and financial plan ● Reviewed client’s accounts on a regular basis to ensure necessary changes are made in their financial plan ● Performed market research to identify and stay updated with financial trends QUALIFICATIONS/COURSE EXPERIENCES Association of Certified Anti-Money Laundering Specialists Manila, Philippines Certified Anti-Money Laundering Specialist February-April 2021 ● Assisted in risk management by monitoring money as it comes in and out of the company to look for suspicious transactions ● Monitored and tracked the database of financial transactions to ensure that all transactions are in compliance with financial regulations ● Produced monthly reports to conduct due diligence on suspicious accounts Virtual Assistant Bootcamp Manila, Philippines VA Bootcamp PH February-April 2021 ● Organized emails in two mailboxes with the use of folders, stars, and labels to achieve inbox zero ● Facilitated a Facebook page’s online presence through examining the given analytics to determine the specific aspects of the page that needs improvement ● Created social media strategies to increase engagement and align with business goals EDUCATION Polytechnic University of the Philippines BS Office Administration Manila, Philippines- SKILLS & INTERESTS Professional Skills: Customer Service, Data Entry, Email Management, General Administration, Internet Research, Project Management, Schedule Management, Social Media Management Technical Skills: Canva, Google Suites, Manychat, Microsoft Office, Trello, Wordpress Interests: Browsing the Internet, Cooking, Travelling