Alma Sarahi Lemus Jimenez

Alma Lemus Bachelor’s Degree in Psychology Honduras | - – 5379 |-www.linkedin.com/in/alma-lemus-aa1b69196 Professional Summary Dynamic and results-driven Recruitment and HR professional with a strong background in talent sourcing, client relationship management, and strategic candidate placement. Experienced in customer service, business development, and diversity recruiting. Adept at working in fast-paced environments, achieving targets, and providing exceptional service to both clients and candidates. Bilingual (English/Spanish) with strong skills in process optimization, team leadership, developing, and strategic consulting. Key Tools: Workday, Workable, Notion, SAP Business One, Microsoft Office Suite (Word, Excel, PowerPoint), CRM Systems, Applicant Tracking Systems (ATS) Work Experience Declaration Writer – Psychologist Alonso & Alonso Attorneys at Law, USA | Aug. 2024 – Apr. 2025 • Conducted in-depth client evaluations to build compelling immigration and asylum cases, ensuring accurate and ethical documentation. • Collaborated with attorneys and clients to identify tailored strategies for successful outcomes. • Developed detailed reports under strict deadlines, enhancing client success rates. Preeschool Educational Psychologist & Pre-Kindergarten Teaching Assistant Western International School, Honduras | Aug. 2023 – May 2024 • Implemented intervention strategies that improved the emotional well-being of preschool students. • Partnered with teachers to create curricular adaptations promoting holistic child development. • Supported educators in developing and delivering lessons aligned with developmental milestones. • Fostered a nurturing and stimulating learning environment for young learners. Temporary Team Lead & Technical Service Agent Lululemon, USA | Oct 2021 – Jul 2023 • Led two teams to achieve service KPIs through effective mentoring and coaching for 9 months. • Streamlined issue resolution processes, increasing client satisfaction rates. • Delivered strategic solutions to improve operational efficiency across teams. • Promoted a collaborative, high-performing culture focused on results and growth. • Developed a standardized manual of email responses for common scenarios, improving consistency and efficiency across service teams; manual was officially approved and implemented by management company-wide. Administrative Supervisor Femosa HOME, Honduras | May 2021 – Sept. 2021 • Managed team operations and enhanced business workflows to drive growth. • Cultivated relationships with stakeholders and optimized resource allocation. • Screened, interviewed, and selected candidates to build a high-performing store team, ensuring alignment with operational needs and company values. Store Administrator & Manager St, Jack’s, Honduras | Dec. 2020 – May 2021 • Optimized inventory management systems for improved control and organization. • Increased in-store and online sales through targeted marketing initiatives. • Delivered personalized customer service, enhancing brand loyalty and retention. Medical Interpreter Grupo Levanter, Honduras | Jan. 2020 – Apr. 2020 • Facilitated critical communication between patients and healthcare providers, ensuring clarity and confidentiality. • Delivered high-quality interpretations in sensitive and high-pressure medical settings. • Ensured full compliance with HIPAA regulations to protect patient privacy and uphold confidentiality standards. Technical Support Agent Cricket Wireless, USA | Sept. 2018 – Sept. 2019 • Provided top-tier support, resolving technical and service issues efficiently. • Built lasting relationships with clients by delivering personalized solutions. Skills Languages: • English (C2 Proficient – EF SET Certificate) • Spanish (Native Speaker) Customer Service and Administration: • Excellent customer service skills • Competence in inventory management and cash handling • Ability to intervene in critical situations Recruitment & Human Resources: • Talent Acquisition & Sourcing • Diversity & Inclusive Recruiting • Recruiting Foundations (Certified) • Strategic Human Resources • Interviewing and Candidate Selection • HR Guidelines and Best Practices Client Relations & Customer Service: • Business-to-Business Relationship Management • Client Negotiation and Strategic Advising • Customer Satisfaction Optimization • Conflict Resolution and Crisis Management • Professional Communication Administrative & Technical Skills: • SAP Business One and SAP Systems • CRM Management • Microsoft Office Suite (Word, Excel, PowerPoint) • Process Improvement and Workflow Optimization • Document Digitization and Data Management • Applicant Tracking Systems (ATS): Workable, Workday, Notion, BambooHR, Greenhouse Additional Competencies • Content Creation and Visual Design • Infographic Design and Brand Consistency • Diversity & Inclusion Advocacy • Team Leadership and Coaching