Alma O. Bombita

ALMA OMNES BOMBITA Mobile No. :-/- Email Add. :-Whatsapp No.: - Skype : live:bombitaalma EMPLOYMENT HISTORY : Position Company Address Account : Customer Service Representative : Teleperformance : Edsa Greenfield : Health Care Job Description:       Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries Acknowledging and resolving customer complaints. Ensure customer satisfaction and provide professional customer support. Familiarize products and services so that I can assist and answer our customer’s inquiries Build sustainable relationships and trust with customer accounts through open and interactive communication  Provide accurate, valid and complete information by using the right methods/tools  Follow communication procedures, guidelines and policies Position Company Date Joined : Dropshipper : Lazada & Shopee : January 2019- Feb 2020 Job Description:        Choosing the winning products to sell Looking for the Supplier Collecting payments and processing orders Preparation of good store, Posting the products and launching to the Social Media. Posting in Market place Advertising through Boosting and Facebook Ads Manager. Measuring the demand of the people for an item by using search engine like google.  Looking for trendy products to sell on my store.  Processing returns and customer service. Position : ADMINISTRATIVE OFFICER Company : FAST LINE PETROLEUM FZE Address : Dubai, United Arab Emirates Date of Joined : Nov 2009- January 2018 Job Description:       Managing filing systems Preparing quotations, sales invoice and LPO. Responding customer’s enquiries and complaints Preparing staff WPS salary, petty cash and overtime. Accounting of Monthly Sales, Expenses and revenue. Tasked to oversee the documentation system to ensure all documents are filed, organized systematically and delivered promptly to concerned personnel/staff.  Prepare computerized correspondence, bills, checks, statements, receipts and other relevant documents  Manage mails and ensure delivery to right recipients, apply postage stamps to outgoing mails and ensure compliance to postal standards.  Manage and maintain records pertaining to office expenses. Maintain office copy of outgoing and incoming mails for record. Assist to copy, collect and distribute office paperwork as and when requested. Educational Attainment and Trainings:  Bachelor of Science in Business Administration Major in Management  Completed of 3 (Three) Months training as Virtual Assistant (with Certificate) Filipino Virtual Assistant Online Training  Completed of 1 (One) Month training as Contact Center Services NCII (TESDA) Teksquad Institute of Information Technology Entrepreneurship Training with Certificate  AVA FBA OA Crash Course on Product Research Online Training Other Skills:  Proficient in Microsoft Word, Excel and PowerPoint  Social Media Marketing & Management  Virtual Assistant Specialist  Content Creator  Lead Generator  Appointment Sitter  Search Engine Optimizer  Amazon Product Sourcing