Alma T. Jimenez
- ·-Prk. 7 Lapinigan, Cadunan, Mabini, Davao de Oro
PERSONAL PROFILE
With over six years of experience, I've been working as a Virtual Assistant, handling various tasks
ranging from managing social media accounts for multiple clients to administrative duties and ecommerce operations. Additionally, I've served as a Customer Service Representative for a cleaning
company and provided support for Airbnb customers for two years. My diverse skill set and extensive
experience make me well-equipped to tackle a wide range of tasks efficiently and effectively.
KEY COMPETENCIES & SKILLS SUMMARY
Social Media Management
Ecommerce Operations
Customer Support
Admin Assistance
Airbnb Management
Excellent communication skills
Strong interpersonal skills
Proactive and self-motivated
Exceptional organisational skills
Monday.com
RingCental
Amazon Seller Central
Shipstation
Keepa
JungleScout
Zoho
Jobber
Hostaway
Stripe
Canva
Figma
Pipedrive
Slack
SOFTWARE & TOOLS
Google Suite
Asana
ClickUp
Trello
Notion
Mailchimp
Docusign
PROFESSIONAL EXPERIENCE
Take One Daily Media
Business Analyst Intern
Dec 2019 - April 2024
Conduct day-to-day project coordination, planning, and implementation across multiple teams
Managing social media accounts
Create assets for social media content using Canva, Figma, and other tools.
Managing community engagement for all social media platforms
Monitoring KPI and planning for better results
Influencer marketing
Email marketing using Mailchimp
RAE Global Inc.
Amazon Operations Manager
Managed business accounts from ordering, sales, and customer support
Managing customer complaints and requests
Monitoring inventory, shipments, and discrepancies
Reordering products, creating labels, and listing new inventory
Monitoring sales daily, processing refunds and returns
Processing orders, and tracking shipments
July 2018 - Aug 2023
DHFC Global Incorporated
Admin Assistant
March 2021 - Oct 2022
Managing calendar schedules, and email inbox
Creating invoices for property owners
Doing research
Data gathering (using Google Excel)
Making sure that clients did not miss anything
Uber360 Solutions
Call Center Agent | Cold Calling
March 2017 - Aug 2018
Handling Outbound Calls for Student Loans Application
Syndicate Property Management
Short Term Rental Property Customer Support
February 2022 - June 2024
Managed Airbnb, VRBO & Booking.com bookings
Accommodate guests' inquiries and concerns
Sending invoices to property owners
Create new property listings using Hostaway
Responding to guests' inquiries and concerns
Processing cancellations, and refunds
Updating calendar and pricing (AirDNA and PriceLabs)
Coordinate cleaning and maintenance services
Order supplies for property
Wraith $ Co. Inc.
Amazon Virtual Assistant
Sept 2017 - Oct 2018
Finding profitable products
Managing customer messages
Processing refunds and cancellations
Managing inventory
Repricing
Managing daily sales
Rescue Maids Cleaning Company
Customer Support
Oct 2023 - Mar 2024
Manage customers’ inquiries and concerns
Draft cleaning services estimates for customers
Manage cleaning schedules using Jobber and make sure cleaners are doing the job
Finalizing cleaners’ invoices on Jobber for payment
Following up with old customers if they need cleaning services
EDUCATION & CERTIFICATIONS
REFERENCE
Associate in Tourism Management
Joji Ilagan Career Center Foundation, Inc.
Ali Ahmed
RAE Global Inc. CEO
Email:-
Secondary Education
Mabuhay National High School
Steven Rozenfeld
Wraith & Co CEO
Email:-
