Alma G. Pantollano

I am a Customer Service Representative with more than a year of experience in a fast-paced BPO industry.

I get recognized and received awards and certificates for being the top inbound call center agent. And even Kudos Queen for getting good calls even from irate customers.

I will help you reply to emails and chat support.

I enjoyed the frequent contact I had with customers and the role I played in solving their problems.

QUALITIES

I am able to prioritize and to delegate tasks while maintaining focus on the goal.

I am able to remain calm and positive even when those around me are feeling stressed and anxious, and I am usually able to help others remain calm as well. 

I work well independently and require very little direct supervision to successfully complete my job. 

I am an energetic worker who is able to give as much effort and dedication throughout the day. 

I am a very patient person, and I believe I am doing great since I was also a preschool teacher before.

I am a fast learner and efficient at work.

I always strive for excellence in everything I do. I always do the extra mile and effort when I do my task.

I am hardworking. Never gets tardy, on time, and reliable. (will not ask for leave unless emergency)

Skills

-Virtual Assistance

-Answering support tickets (with use of Freshdesk)

-Chat support (Freshchat)

-Data Entry in Word, or Google Docs

-Executive Assistance

-Typing

-Email Management/Filtering

-Booking appointments with clients

-Dropbox / Google Drive Organization

-Manage and update Social Media Accounts