Allyssa Mariza Santos

ALLYSSA MARIZA SANTOS PERSONAL ASPIRATION To find a challenging position where I can utilize my skills, knowledge, experience, and ability to work well with people which will allow me to grow professionally and personally CONTACT INFORMATION --Blk 10 Lot 32, Sameera Subd. Barangay Sapalibutad, Angeles City, Pampanga EDUCATION FRANCISCO G. NEPOMUCENO MEMORIAL HIGH SCHOOL 2008 - 2012 High School Diploma, March 2012 Awards: Best Student, 2012 WORK EXPERIENCE December 2020 - Present CS Global Workplace, Inc. - Entec 2, Angeles, Pampanga Client Success Manager - Support/Executive Assistant/Trainer Support existing offshore staff in lease renewals, rent reviews, and screening property applications. Conduct airtable training sessions with onshore Property Managers regarding real estate workflows. Conduct weekly meetings with Clients to touch base and align training with the business process specific to their office usually with Senior Property Managers or with the Business Owners. Works with different states in Australia and work across the varying legislations each state has. Assist in creating reports and documents through Canva. Creating meeting minutes. Process Map and Procedural Manuals HUB/Lucid Chart Calendar and Meeting Management Zoom Teams Google Meetings CITY COLLEGE OF ANGELES 2012 - 2016 Bachelor of Science in Information Systems President’s List: 2nd Term, AY 2015-16 KEY SKILLS Outgoing personality Positive and approachable professional Team Player Keeping itself calm in the situation of conflict Ability to work well as a part of team Adaptable and Flexible Excellent communication skills CRM Administration and Automation: Airtable (Workspaces, Bases, Tables, Views (Grid/Calendar/Forms, Fields with basic to complex formulas, and interfaces), One Dash Zapier Email Management - Hubspot, Front, and Outlook Property Management - PME, PTree, Ignite, IRE, Price Finder, Inspection Express, and Corelogic Other Tools: MS Office 365 (Sharepoint, Word, Excel, and Teams), Docusign, TimeDoctor May 16, 2016 - December 17, 2020 dnata Travel Inc - Clark Freeport Zone, Angeles, Pampanga Senior Travel Consultant (November 2018 to December 2020) Offers customers a quality service and works to exceed their expectations. Responds to all phone and email inquiries promptly, courteously and in a friendly manner. Deals effectively with any difficult situation such as problem bookings, in-house and post-travel complaints. Ensures that all bookings and reservations are confirmed in order to avoid any problems in the future. TECHNICAL SKILLS Microsoft Office (Word, Excel, Outlook, Powerpoint) Airtable Knowledge with Zapier Property Me Property Tree DocuSign Inspection Express Inspect Real Estate Price Finder Core logic Adobe Canva Experience in using Slack or Teams Utilizes email platforms like Hubspot, Outlook and Front Travel Consultant (April 2017 to October 2018) Answers all calls, emails and customer service requests assigned to the skill set trained for in a timely manner. Troubleshoots and liaises with suppliers and hotels for non-air transactions. Assist customers with their special, cancellation and amendment requests. Customer Service Agent (May 2016 to March 2017) Encodes room rates & allocations, terms & conditions from the hotel contracts. Coordinates and discusses with the Team Leader and Contract Manager any discrepancies on the contract to avoid misinterpretations as well as errors or limitations that prevent the loading of the contracts and follow through to resolution. Tests the accuracy of the contracts through use of testing tools. Amends the contracts with Special offers and promotions received from the suppliers. Updates room inventories – stop sales and room allocations. Investigates pricing and invoice issues. REFERENCES Mark Eduard Dela Cruz Jobert Olinares dnata Travel Inc. Team Leader CS Global Workplace Senior Project Manager Phone: - Phone: Email :- Email : Julian Carlo Vital CS Global Workplace Customer Success Manager Phone: - Email :- --