Allyssa Kaye Abaya Aliangan

ALLYSSA KAYE ABAYA ALIANGAN Echague, Isabela, Philippines PROFESSIONAL PROFILE As a Public Administration graduate with professional experience as a Customer Service Representative, I bring strong communication and problem-solving skills to every customer interaction. I have assisted clients with healthcare inquiries, guided them through prescription enrollments, and provided empathetic, efficient service. I aim to contribute to an organization’s success by ensuring a positive customer experience and maintaining a high standard of service quality. PROFESSIONAL ACHIEVEMENT CIVIL SERVICE EXAMINATION PASSER 2024 Professional Level WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE Everise - Cauayan City, Isabela 2024 - 2025 • Deliver exceptional support on inquiries and issues, improving customer satisfaction and retention. • Resolve complex concerns efficiently while ensuring compliance with protocols. • Boost sales by educating and enrolling customers in new or existing plans through consultative service. MUNICIPAL HUMAN RESOURCE MANAGEMENT OFFICE (Internship) Echague, Isabela 2024 • Provided administrative support to senior staff by preparing and organizing contracts, payrolls, and travel orders. • Maintain accurate and well-organized filing systems to ensure easy access to critical documents. • Assist in day-to-day office operations, contributing to workflow efficiency and team productivity. ISABELA-1 ELECTRIC COOPERATIVE (Work Immersion) Alicia, Isabela 2019 - 2020 • Engage in data collection to support accurate reporting and documentation. • Assist in paperwork processing, ensuring completeness and compliance with internal procedures. • Record and organize data efficiently to support administrative and operational tasks. SKILLS TECHNICAL SKILLS • Microsoft Office • CRM Navigation • Technological Proficiency • Record-keeping and Multitasking COMMUNICATION AND PEOPLE SKILLS • Active Listening • Effective Communication • Empathy LEADERSHIP AND THINKING SKILLS • Leadership • Critical Thinking • Problem Solving EDUCATION ISABELA STATE UNIVERSITY – MAIN CAMPUS 2024 Bachelor in Public Administration (Cum Laude) Echague, Isabela