ALLYSSA JEANE
ESPINOLA
PROFESSIONAL PROFILE
High-energy professional with a background in customer service with over 1
year of experience in telephone customer service, including sales, tech support,
and customer care. Familiar with major customer service software, conflict
resolution, and a positive attitude. Aiming to use my proven skills to fill the
managerial role in your company effectively.
CONTACT--facebook.com/alyssa.espinola.73
WORK EXPERIENCE
Transcom Asia Pacific Philippines, Inc / Customer Service
Representative
August 2022-November 2022| Verde Compound, Frontera, Las
Fiestas, Pasig, 1604 Metro Manila
Handle 60+ customer interactions per day
Gathering and verifying all required customer information for tracking
purposes.
26 Eagle St. Don Mariano
Subdivision, San Juan, Cainta
Rizal, 1900
SKILLS
Provided information on shipment pick-up, delay, and deliveries to
the customer and account representative
Responsible for acting as a liaison between customers and the
company
Assisted
Excellent written and oral
communication skills.
Can effectively work under
pressure and works well with others.
Ability to use phone and computer
with
complaints,
orders,
errors,
account
questions,
cancelations, and other queries.
Acquire Asia Pacific Philippines, Inc / Mobilty Care Representative
November 2022-May 2023 |Lower Ground Floor, Worldwide
Corporate Center, Left Wing, Shaw Blvd, Mandaluyong, 1552 Metro
Manila
Handled business-to-business customer account.
Handling billing and provided solutions and payment plan to
systems
Proficient in MS Office Applications.
customers.
Guided customers with mobile device basic troubleshooting
Processed mobile and internet sales.
LANGUAGE
English
Concentrix Philippines / Technical Support Representative
Present| Ground flr Tera Tower, Bridgetown Business Park, (C-5), E.
Rodriguez Jr. Avenue, Ugong Norte, 1110, Quezon City.
Process cancellation of subscriptions and refund requests by
customers.
Provide basic troubleshooting
Collaborate with channel partners
EDUCATION
Bachelor of Science in Psychology
ICCT Colleges | V.V. Soliven Ave II, Cainta, 1900 Rizal, Philippines |-
