Allyson Soto Yepes

ALLYSON SOTO I am an enterprising person with good interpersonal relationships, ease of learning, and ability to assume big responsibilities. - Education Commercial and Airport Services Technician 2017 - 2018 SENA - Work Experience 2021 - 2025 Customer Service Back Office Agent Level II - Foundever Handling customer refund requests via email, ensuring a smooth, efficient process and excellent customer service. This role involves reviewing and verifying request information to ensure compliance with company policies and providing clear, accurate responses to customers. 2020 - 2021 Logistics Coordinator - Lean Staffing Knowledge Power Point Word Excel Amadeus References Linda Yepes - Cesar Guzmán - Managing and optimizing logistics processes, ensuring the proper distribution of products, coordinating transportation, and meeting established deadlines. 2019 - 2020 Customer Service Tech and Sup - Quantica Assisting customers with inquiries, troubleshooting technical issues, and providing support for prepaid mobile services. This role involves diagnosing technical problems, resolving service disruptions, and ensuring customers' prepaid accounts and services function smoothly. 2018 - 2019 Check In/Baggage Intern - Avianca Assists passengers with check-in, baggage handling, and ensures smooth airport operations. Responsibilities include verifying documents, issuing boarding passes, tagging luggage, resolving baggage issues, and providing flight information. Skills Perfect communication, both written and verbal. Exceptional interpersonal and relationship building skills. Excellent time management and organizational skills. Adaptability and flexibility. Comfortable working in fast-paced environments. Customer Service.