Allyne Jannica Lee

Allyne Jannica S. Lee 209 Alicante East Ortigas Mansions Pasig-Objective To gain significant experiences based on the job opportunity provided to me and to be an effective and efficient asset in the company I will be working. Education Associates degree  Call Center Management Bulacan Polytechnic College- Secondary education Rizal Memorial Institute of Dapitan City Inc- Primary education University of Regina Carmeli- Highlights Works well under pressure. Highly responsible and reliable Strong problem solver Analytical Business process improvements Give and takes feedback constructively Customer Service Oriented Dedicated to client’s success Experience HR Advisor | IBM business services | may 2012 – december 2013 Handling calls, and emails related to HR Policies and Payroll inquiries. Responsible for timely, accurate and complete end to end ownership and resolution of queries and transactions received. Specific point of contact for Payroll Emails Sends Email Report to the leads daily. Consistent Top Contributor Team leader | ibm business services | january 2014 – july 2015 Eminence and Excellence Awardee Primary back up of 1st line managers. Specific point of contact for escalations. Played the role of a case manager, by managing all processes related to the case, playing a key role for trending, gap analysis and process simplification. Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. Listen to team members’ feedback and resolve any issues or conflicts. Recognize and celebrate team and team member accomplishments and exceptional performance. Suggest and organize team building activities. Assists management with hiring processes and new team member training. Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance. Develops strategies to promote team member adherence to company regulations and performance goals. Conducts team huddle to update members on best practices and continuing expectations. Works closely with Tier 2 to address knowledge gaps Participated on Team Projects Workday focal | ibm business services | august 2015 – november 2015 Trained the team on how to address Workday inquiries. Specific point of contact for all workday inquiries coming from high touch employees. Collaborates with the Workday team for a smooth transition from the About You Tool to Workday itself. Project Coordinator | ibm business services | December 2016 – May 2018 Travelled abroad specifically to India, Budapest, and Brazil to implement Global Project called Manager Solution Center, this is to help our HR Partner focus on the strategic part of HR. Provides an end to end HR advice to managers and follow up support as needed. Collaborates with HR Partner to get inputs on complex HR cases in order to provide guidance to managers. Lead a project for our employee engagement to ensure that we welcome our new hires in the operations in ways that will not just motivate them but also inspire them to do good at work. References Patricia joy medina, ibm business services- uzzan tshiband, ibm business services-