ALLYAIZSA
OMAR
VIRTUAL ASSISTANT
ABOUT
I am always learning, patient, and enthusiastic about customer
service. I am ready to take on diverse and challenging career
possibilities that will allow me to expand and fully utilize my
analytical and technical knowledge and abilities as an
industrial and management engineer as well as a growing
virtual assistant.
EXPERIENCE
SYKES ASIA INC.
BACKOFFICE - CUSTOMER SERVICE REPRESENTATIVE | JUNE
2019 – JANUARY 2020
Listen, respond, and provide the best solutions for the client's
concerns, providing quality service to customers’ inquiries about
an existing event or service.
Social Media Moderation (Engages with clients' and prospects
online by responding via chat or content on company-owned and
controlled social sites)
Daily SLA report of productivity (call, email, and chat responses)
for verification of qualitative accuracy and quantitative
CONTACT DETAILS
24 Tomas Claudio Extension, Zamboanga City,
Philippines
completeness.
0927 - 301 - 0759
Access soft and hard cataloguing systems to look up service
-
information and its availability.
Strives for a quick resolution to clients’ inquiry, and complaints.
ACADEMIC BACKGROUND
Documentation of work/SLA report and website irregularities due
WESTERN MINDANAO STATE UNIVERSITY
to network latency and the likes through Microsoft Applications
Bachelor of Science in Industrial and
such as Outlook, Excel, and Word.
Management Engineering — June 2013 –
Demonstrated the ability to communicate effectively with
customers and people in the company from diverse backgrounds.
March 2019
SOUTHERN CITY COLLEGES
Secondary School — June 2009 – March 2013
ZAMBOANGA WEST CENTRAL SCHOOL
MSO COPRA AND SEAWEEDS
OFFICE STAFF | MAY 2020 – PRESENT
List clients' information and provide responses to their queries.
Calculate daily inbound and outbound of copra and seaweeds.
Constant checking of copra and seaweeds qualities.
Organizing and managing other clerical tasks in the office.
Gradeschool — June 2003 – March 2009
ALLYAIZSA OMAR
VIRTUAL ASSISTANT
SKILLS
SOFT SKILLS
HARD SKILLS
Keen to details
Adobe Photoshop, Photopea, Adobe Illustrator
Adaptable
for Logo Creation and Basic Image Editing
Strong Work Ethic
Canva for Basic Graphic Design and Graphic
Communication
Content
Customer Service
Teamwork (Team player)
Resilience
Interpersonal Skill
SproutSocial, Crowdfire, HootSuite for Social
Media Scheduling posts
Trello for Project Management and Planner
Toggl for Time Tracking of Work
Google Docs, Sheets, Slides
Microsoft Word, Powerpoint, Excel
-Basic Functions
-Basic Navigation of Worksheet
CERTIFICATES
VIRTUAL ASSISTANT TRAINING (IN
URBAN PLANNING TRAINING CONDUCTED
PROGRESS)
BY PALAFOX ASSOCIATES
Department of Information and Communication
Western Mindanao State University | June 27-30,
Technology | November 2021 – February 2021
2016
GRAPHIC DESIGN TRAINING
YOUTH ENTREPRENEURSHIP SYMPOSIUM
Department of Information and Communication
Department of Trade and Industry PH | March 16,
Technology | September 2021 – November 2021
2016
GLOBAL SOURCES PRODUCT TRAINING
SEMINAR ON INDUSTRIAL SAFETY
Sykes Inc. | July 2019 - August 2019
DECIPHERING THE TREND OF SOCIOECONOMIC GROWTH IN THE PHILIPPINES
Ateneo De Zamboanga | March 9, 2018
Western Mindanao State University | February 22,
2016
WMSU PALARO ORGANIZER
Western Mindanao State University | September 15, 2013
CAPABILITY ENHANCEMENT FOR CONCEPT
FIRST CITYWIDE YOUTH MOVEMENT
WRITING
AGAINST POVERTY CONGRESS
Western Mindanao State University | June 7, 2017
Department of Social Welfare and Development|
ENTREPRENEURSHIP DEVELOPMENT &
August 29 - 31, 2013
PRODUCT LABELLING & PACKAGING
INFORMATION TECHNOLOGY CRASH
SEMINAR
COURSE
Department of Trade and Industry PH | May 24,
2017
SEMINAR-WORKSHOP ON RESEARCH
WRITING
Research Extension and External Linkages, Western
Mindanao State University | May 12, 2017
Southern City Colleges, Ed-Com Educational
Development System | October 2009 - March 2010
