Allwell Okpro

I am a dedicated and results-driven professional with a comprehensive background in customer service, sales, and marketing. My career is defined by my ability to enhance customer satisfaction, manage operations efficiently, and contribute to a positive team environment. I possess strong communication, problem-solving, and organizational skills, which I apply with a proactive approach to workplace challenges. I am passionate about delivering exceptional service and thrive in fast-paced environments.

My marketing skills were significantly honed as a Senior Executive Officer (Marketing) at the Nigerian Institute of Transport Technology from 2020 to 2024. In this role, I was responsible for developing and implementing marketing strategies to enhance the Institute's visibility, reputation, and reach. I also collaborated with various departments to create compelling marketing materials for new courses, research projects, and events. My experience in this position allowed me to gain expertise in strategic planning and inter-departmental collaboration, ensuring marketing efforts were aligned with the Institute's broader goals.

In my recent role as a Field Marketing Representative for Kognitive Sales Solution, I educated customers on the features and benefits of the Triangle Master Card. I assisted customers through the sign-up process, ensuring all procedures were completed correctly and that professional ethics were followed. This role further developed my ability to engage with the public, represent a brand effectively, and drive customer acquisition.

My extensive experience in customer service and sales provides a strong foundation for my marketing abilities. As a Sales and Product Advisor at Gaurapad Charities Inc., I provided product recommendations that led to increased customer retention and assisted customers in making informed purchasing decisions. I also maintained accurate sales and inventory records, demonstrating my attention to detail and organizational skills. As a Customer Service Representative at Hotel De Olive, I managed bookings and ensured seamless check-in/check-out experiences, maintaining a welcoming front desk to enhance guest satisfaction.

I am committed to continuous learning and professional growth, which is demonstrated by my ongoing pursuit of a Post Graduate Diploma in Supply Chain Management at Northern College. This builds upon my Master of Science in Logistics and Transport Management from the University of Port Harcourt. These academic achievements, combined with my diverse professional experience and proficiency in Microsoft Office Suite, make me a valuable asset to any team.