Allondra Villarta

ALLONDRA DELA CRUZ VILLARTA-|- | General Trias City, Cavite WORK EXPERIENCE Secure Capital Solutions February 2023 – August 2023 Virtual Assistant New Jersey, USA • Managed calendars, appointments, and emails with a focus on organization. • Coordinated travel arrangements, booked accommodations, and handled travel logistics. • Conducted thorough online research for various needs. • Efficiently sorted and updated client databases, ensuring accuracy. TaskUs Philippines September 2021 – February 2023 Customer Service Representative Imus, Cavite • Manage on-time shipment planning of orders processed by the Customer Service team. • Ensure that orders truck planned in the Oracle Transport Management system (OTM) are complete and aligned with their requested delivery date. • Ensure that data inside OTM are updated and maintained. • Outbound calls, emails and flexible when it comes to the required software. EDUCATION STI College Bachelor of Science in Accountancy • Cum Laude | Academic Excellence Scholar | Leadership Awardee | Loyalty Awardee August 2022 Rosario, Cavite CERTIFICATIONS Customer Service March 2023 Upwork Skill Certification • Certified talent demonstrates proficiency in Customer Service, which looks for high-quality work which showcases strong skills, a wide breadth of work, and exceptional composition. Bookkeeping NC II June 2020 Technical Education and Skills Development Authority • Covers the basic, common and core competencies on journalizing transactions, posting transactions, preparing trial balance, preparing financial reports and review internal control system. SKILLS AND EXPERTISE Technical Skills • Customer Relationship Management (CRM): Ability to effectively manage and organize customer data, track interactions, and generate reports to enhance customer relationships and support operational objectives. • Data Management: Managing and organizing data using tools like spreadsheets, databases, and customer relationship management (CRM) systems. • Microsoft Office Suite: Proficiency in using Microsoft Excel, Word, and PowerPoint to handle data analysis, documentation, and presentations. • Project Management Tools: Familiarity with project management tools such as Trello, Asana, or Basecamp, which can help to stay organized and manage tasks efficiently. Core Skills • Expressive and energetic team member with a unique personality. • • • Maintains a "glass half full" mentality, excels at clear communication, and asks questions when necessary. Diverse experience and interests spanning various industries and topics. Rapidly acquires new skills and knowledge through online resources and embraces productivity tools for efficiency.