Experience
August 2023 - July 2024
Ibex Ltd.
Work Force Management - Real Time Analyst
Contact
Phone
-
Email
-
Address
Block 13 Lot 63-64 Deca
Vistansa, Pacol, Naga City,
Camarines Sur, Bicol. 4400
Education
2014
BS in Food Service and
Instituitional Management
Undergraduate
Universidad de Sta. Isabel
2013
High School Graduate
University of Nueva Caceres
Expertise
Customer Service Excellence
Work Force Management
Communication and Team Collaboration
Problem-Solving and Decision-Making
Reporting and Data Analysis
Scheduling and Resource Allocation
Web Design
Graphic Design
Data Entry and Lead Generation
Language
English
Filipino
Managed scheduling and resource allocation to ensure optimal coverage and meet
service level targets.
Analyzed performance metrics and implemented strategies to optimize workforce
efficiency.
Conducted training sessions and provided coaching to improve team performance and
adherence to standards.
Generated reports and dashboards to track performance and provide actionable
insights to management.
December 2022 - August 2023
Ibex Ltd.
Technical Sales Support Representative
Provide detailed information about product specifications, features, and benefits to
customers.
Respond to customer inquiries, troubleshoot technical issues, and offer solutions to
ensure customer satisfaction.
Maintain up-to-date knowledge of product developments, industry trends, and
competitive products.
July 2021 - January 2022
Geely Motors - Gateway
Sales Executive
Achieved sales targets by effectively communicating product benefits and negotiating
deals with customers.
Built strong customer relationships, leading to repeat business and referrals.
Collaborated with sales teams and management to develop sales strategies and
promotions.
April 2019 - February 2021
Quantrics Enterprises Inc.
Customer Service Representative
Provided excellent customer service, resolving inquiries and complaints with
professionalism and efficiency.
Developed a deep understanding of products/services to assist customers effectively.
Collaborated with team members and other departments to improve processes and
customer experiences.
Other Experiences
Web Design
I have experience in web design using GoDaddy and WordPress, creating websites tailored
to the client's branding and visual requests. My expertise ensures that each site is userfriendly, aesthetically pleasing, and aligns with the client's vision, resulting in a cohesive and
engaging online presence.
Graphic Design
I have extensive experience in graphic design, creating a variety of layouts for t-shirts,
business promotion ads, social media posts, and more. My skills in Adobe Illustrator, Adobe
Photoshop, and Canva allow me to produce visually compelling designs that effectively
communicate brand messages and engage audiences.
