Allison Hetherington
Apache Junction, AZ 85119 · - ·-Skills
Microsoft Office (10+ Years)
Administrative (10+ Years)
Insurance (2 Years)
Excellent Problem Solver
Detail Oriented
Data Entry (10+ Years)
Housekeeping (2 Years)
Customer Service (3 Years)
Quick Learner
Phone Etiquette
Professional Experience
05/20-Present Aerotek
08/20-11/20Violation Processor
Process photo enforcement camera violations using web-based tools.
Strong communication, both verbal and written, and the ability to determine the proper medium of communication based on issues at hand.
Demonstrate ability to multi-task and meet all assigned deadlines in a rapidly changing and high pressure environment.
06/20-07/20Client Support
Review various insurance documents that have an error and can not be processed
Audit and review documents, verifying information and entertain information into multiple systems.
Make outbound calls to insurance agents or carriers to determine next steps in the loan process.
12/18 - 04/20 Client Focus
Consultant
Make outbound calls to schedule high-quality review appointments for insurance agents.
Proactively retain agents through high performance and relationships of trust.
Produce high results under minimum supervision, Own low results and present ideas to improve results.
02/17 - 12/18 Swanson Insurance and Financial Services
01/18-12/18Customer Service Manager
Provide prompt, accurate, and friendly customer service.
Assist with billing, insurance and underwriting questions as well as solve issues on behalf of customers.
Work with the claims department to assure customer satisfaction and prompt completion of claims.
02/17-01/18Office Representative
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs based review process to educate customers about insurance options
Work with agent to establish and meet marketing goals.
11/16-02/17Hospital Housekeeping Services
Housekeeper
Properly clean and sterilize patient rooms, medical storage and offices.
Police assigned areas at intervals throughout shift to guarantee cleanliness.
Maintain inventory logs.
Clean and maintain housekeeping cart and supplies
08/11 – 11/16TRAX Test Services
Photographer/Data Reduction
Capture and process digital photography data per customer request.
Follow guidelines as stated in SOPS and the SCG.
Fill out, file and quality check paperwork according to government standards.
Cross-Utilized into multiple areas of data collection, reduction, and entry.