Allison Hetherington

Allison Hetherington Apache Junction, AZ 85119 · - ·-Skills Microsoft Office (10+ Years) Administrative (10+ Years) Insurance (2 Years) Excellent Problem Solver Detail Oriented Data Entry (10+ Years) Housekeeping (2 Years) Customer Service (3 Years) Quick Learner Phone Etiquette Professional Experience 05/20-Present Aerotek 08/20-11/20Violation Processor Process photo enforcement camera violations using web-based tools. Strong communication, both verbal and written, and the ability to determine the proper medium of communication based on issues at hand. Demonstrate ability to multi-task and meet all assigned deadlines in a rapidly changing and high pressure environment. 06/20-07/20Client Support Review various insurance documents that have an error and can not be processed Audit and review documents, verifying information and entertain information into multiple systems. Make outbound calls to insurance agents or carriers to determine next steps in the loan process. 12/18 - 04/20 Client Focus Consultant Make outbound calls to schedule high-quality review appointments for insurance agents. Proactively retain agents through high performance and relationships of trust. Produce high results under minimum supervision, Own low results and present ideas to improve results. 02/17 - 12/18 Swanson Insurance and Financial Services 01/18-12/18Customer Service Manager Provide prompt, accurate, and friendly customer service. Assist with billing, insurance and underwriting questions as well as solve issues on behalf of customers. Work with the claims department to assure customer satisfaction and prompt completion of claims. 02/17-01/18Office Representative Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs based review process to educate customers about insurance options Work with agent to establish and meet marketing goals. 11/16-02/17Hospital Housekeeping Services Housekeeper Properly clean and sterilize patient rooms, medical storage and offices. Police assigned areas at intervals throughout shift to guarantee cleanliness. Maintain inventory logs. Clean and maintain housekeeping cart and supplies 08/11 – 11/16TRAX Test Services Photographer/Data Reduction Capture and process digital photography data per customer request. Follow guidelines as stated in SOPS and the SCG. Fill out, file and quality check paperwork according to government standards. Cross-Utilized into multiple areas of data collection, reduction, and entry.