Allison Carroll
Castle Rock, CO 80104
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OBJECTIVE
I would like to obtain a position in the billing field, preferably in a medical
setting, that allows me to utilize the skills I have obtained through my degree,
certifications, and work experience. I am goal-oriented with a proven track
record of outstanding customer service, and I have the ability to work
independently while completing projects in a timely manner. Higher education
has given me the focus and determination to better myself in a career where I
can continue to challenge, achieve, and surpass my goals.
HIGHLIGHTS
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Knowledge in pertinent software, such as Microsoft and Google
products, with a working knowledge of Quickbooks
Ability to problem solve and prioritize
Detail oriented and self motivated
Excellent communication and research skills
Maintain a positive, constructive attitude while working with others or
individually
EDUCATION
Proofread Anywhere - online courses
MARCH 2019 - JULY 2019
CERTIFIED PROOFREADER
General proofreading courses consisted English spelling, punctuation,
grammar, and formatting.
MEDCERTS - online courses
DECEMBER 2015 - JUNE 2016
CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT & CERTIFIED BILLER AND
CODER SPECIALIST
PIMA COMMUNITY COLLEGE, TUCSON, AZ - ASSOCIATES OF
LIBERAL ARTS DEGREE
AUGUST 2012 - MAY 2014
Courses consisted of history, biology, Spanish, college algebra classes,
English writing and composition, sociology, psychology.
CERTIFICATIONS
National Healthcareer Association - Certification
CERTIFIED BILLING AND CODING SPECIALIST JANUARY 2017 - 2021
National Healthcareer Association - Certification
CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT SEPTEMBER-
EXPERIENCE
Distributed Proofreaders - P
roofreader
MAY 2019 - PRESENT
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Volunteer at Distributed Proofreaders as a proofreader finding
typographical errors for Project Gutenberg using OCR software.
During my time as a volunteer I have contributed to the following
books becoming digitized to be read in ebook form:
○ Rondah by Florence Carpenter Dieudonné
○ The Red Cross Girls in the British Trenches by Margaret
Vandercook
○ The Last Days of the Romanovs by George Gustav Telberg &
Robert Wilton
○ George Washington (Life Stories for Young People) by S
chmidt,
Ferdinand, and Translated by George P. Upton
○ The History of Civilization in Scotland Vol. 4 of 4 by John
Mackintosh
IHG Military Hotels, Joint Base Lewis-McChord, WA - Front Desk Agent
40 HOURS
MAY 2015- JUNE 2016
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In this job I have learned the value of being flexible and working as a
team to get the job done in an efficient manner.
As a front desk agent I routinely worked in a fast-paced environment
where I problem solved while maintaining a positive attitude. This
resulted in repeat customers that felt satisfied and appreciated.
My proactive actions directly correlated to maintaining a seamless flow
of guests checking-in or out because I had addressed all issues before
the busiest time of the day.
Additionally, I routinely found credit card declines and reconciled the
accounts to ensure that the hotel was compensated.
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Ongoing communication, organization, and problem solving skills are
equally important when dealing with upper management,
housekeeping, and military personnel. This reduced the amount of
mistakes in accommodation requests, non-payments, and unresolved
maintenance issues.
OMPT Specialist Inc., Southfield, MI - Physical Therapy Technician
36 HOURS
SEPTEMBER 2014- FEBRUARY 2015
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Check-in/check-out, scheduling, insurance verification, and answering
phones, verify patients completed all medical paperwork.
After reviewing the patient’s chart, administer modalities given by the
therapist to the patients, such as ultrasound, moist heat, cold packs or
electro stimulation.
As a technician, I actively contributed to the office staying clean and
organized. As well as ensuring the patients felt better when they left
than when they came in.
The Oasis at Wild Horse Ranch, Tucson, AZ- Banquet Server
16 HOURS
NOVEMBER 2013- JUNE 2014
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Setup through breakdown of wedding ceremonies, receptions,
company events and other large venues.
The setup and breakdown consists of food preparation and fine dining
setup. Greeting guest and fulfilling special requests of the bridal party,
cocktail serving, serving all dinner courses to guest, and breakdown of
dining area.
Big 5 Sporting Goods, Oro Valley, AZ - Cashier
24 HOURS
SEPTEMBER 2012 - JUNE 2014
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As a cashier I ensured all customers were attended to and pointed in
the appropriate direction for their needs. As a result, they came back
as repeat, satisfied customers.
Tasks included:
○ Answer phones and direct calls to appropriate departments.
○ Fill out fish and game licenses.
○ Perform transactions on computers, such as sales, returns, and
locate merchandise.
○ Separate and file ad for the week in correct files.
○ Unload truck merchandise and take it to the correct
departments.
Store permanently closed in Summer 2016.
Pima Community College - English Writing and Composition Tutor
AUGUST 2011 - MAY 2014
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Advised students in the practical use of research, outlines, essays, and
also study methods to enhance academic success.
Proofread and edit papers
Provide support for relevant computer programs such as Microsoft
Word, Excel, and Powerpoint
All students gained the knowledge that they needed to receive a
passing grade (usually better) for the course
REFERENCES
Anna Aasve
Former Supervisor at IHG Military Hotels
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Carissa Speranza
Former co-worker at IHG Military Hotels
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Sharon Reese
Former Manager at Big 5 Sporting Goods
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Cydney Hakes
Family friend
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Morgan McCarty
Family friend
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