Allester A. Robles
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Email:
Contact Number:
Address:
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DECA HOMES PAVIA RESORT AND RESIDENCES
Phase 3,Block 22, Lot 25, Pavia, Iloilo City, 5000
LinkedIn:
https://www.linkedin.com/in/allester-robles-/
Upwork:
ttps://www.upwork.com/o/profiles/users/~0103cdefd9b8af4eef/
Skype:
allester.robles
Hardworking Customer Service Representative with years of experience working
with BPO companies. Trained in project and time management with excellent
communication skills and proven multitasking abilities. Committed to maintaining
professional relationships with clients to increase profitability and drive business results.
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SKILLS:
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Has knowledge in Computer Applications (Word, Excel, Powerpoint, etc)and
Basic Computer Troubleshooting
Computer Graphic Designs
Team leadership / Interpersonal and written communication
Driving & Tattooing
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FREELANCING EXPERIENCE:
Customer Support Representative
FoodByUs
04/-/07/2020
Achievements/Tasks:
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Receive/ Answer calls, txt messages, and emails from Suppliers and Buyers that have
inquiries with the online platform
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Making sure to quickly answer each call, txt messages, emails, queries to and from the
platform
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Contact Suppliers/Buyers to make sure orders are delivered and schedules are on time
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Coordinate with Clients and Corporate Teams directly through Slack
Supply Operations Specialist
Wonolo
08/2019-03/2020
Achievements/Tasks:
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Contact prospective workers and prepare them on their upcoming first jobs through Sms
and email.
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Do outbound calls for workers and advise them of guidelines in order for them to get
highest rating from a job requestor using Zoho/CRM
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Editing templates and encrypting them through a spreadsheet and submit daily reports of
progress
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Check calendly, Iterable, emails and Slack all the time for updates
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QA Analyst / Outbound Specialist
Iloilo City
12/2018 – 12/2019
Achievements/Tasks:
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Listen and evaluate recordings of agents through Zoho to make sure customer mentioned
company brand for verification
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Contact customers directly to verify they have ordered exact prescribed medicines from
their physicians
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Submit EOD reports with number of calls evaluated and other remarks
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BPO WORK EXPERIENCE:
Senior Claims Associate at WNS One Global Services
Iloilo City
10/2016 – April/2019
Achievements/Tasks:
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(Started 10/ 2016 up to Current )Take in calls from customers who have Policies with
AAMI (Australian Car Insurance) and lodge claims if necessary.
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Achieved Multiple Recognitions within a year for being the Top Agent and Voice of
Costumer Champion for consecutive months.
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Upskilled to other brands under SUNCORP car insurance companies namely: APIA,
BINGLE, GIO & SUNCORP itself.
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Promoted for Outbound Team in which we do outbound calls for further Assistance to
customers
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Verifier / Manager at AVATAR TECHNOLOGIES
Iloilo City
01/2013 – 01/2015
Achievements/Tasks:
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Receive calls from Customers who are donating for American Veterans Support
Foundation (AVSF).
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Verifying donor information and sending them decals so they could send their donations
back
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Implemented marketing and management strategies which resulted in 12% growth of
Account.
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Promoted as Manager within a year and was able to grow Account from 4 verifiers up to 24
and
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Was given recognition as one of the top Managers for the year 2014.
ACSR at Concentrix (formerly Convergys) Bacolod
Bacolod City
08/2012 – 12/2012
Achievements/Tasks:
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Receive calls from Customers to assist them with their Time Warner Cable and
DSL accounts.
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Do basic troubleshooting and selling Time Warner Cable products when necessary
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Answered average of 30 calls, emails and faxes per day, addressing customer
inquiries, solving problems and providing new product information.
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EDUCATION:
Short Course : Computer Systems and Coreldraw
IBM ACE / Bacolod City
01/2001 – 06/2001
Vocational: Basic Computer Repair
Capitol Institute Of Technicians/Bacolod City
06/1998 – 03/2000
College: HRM
La Consolacion College Bacolod
06/1995 – 03/1998
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CHARACTER REFERENCES:
Dolly Jacildo
Bryan John Lim
Freelancer/Research Analyst
Employee@Reed Elsevier
Pavia, Iloilo City
Mandurriao, Iloilo City
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Maria Orcino
Freelancer/VA
Mandurriao, Iloilo City
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