To be able to deliver training,proper audit, effective coaching, incorporating various training methodologies, acquired thru experience and applying varying approaches to cater to different learning styles. Has been in the industry for more than twelve years and has contributed in the improvement of processes within the organization resulting to lower employee turnover, effectiveness of training, relevance and efficiency.
Language:
Fluency in Oral and Written English – Can effectively communicate using this language and regularly corresponds to clients based in the US and Australia.
Fluency in Oral and Written Filipino
Familiarity with the Aussie slang
Communications:
Training – Can effectively train an account in a very relevant manner and can adapt to every learning style.
Customer Service – Effectively cater to the demands of the Customer Service industry basing on phone time experience and modules taken.
Technology:
Microsoft Office Applications
DOS-based Applications
Social media platforms (Instagram, Facebook, Twitter)
Others:
Management
Client Relations
Training
Relationship Management
Great immersion with the American and Australian culture