Allen Surya Adi Pratama

Allen Surya Adi Pratama - |-| Tangerang, Indonesia Summary As a dedicated Client Relationship Specialist with five years of experience in a related field, I have honed my skills in delivering exceptional customer service while building strong relationships with clients and partners. My expertise in servicing, marketing, and strategic planning has consistently driven client satisfaction and positively affected business growth. I am excited to continue leveraging my skills and experience to contribute to the overall success of the company. Education Universitas Terbuka | Jakarta, Indonesia Bachelor of Management | 11/2025 Currently studying here Work Experience Maxim Indonesia (PT. Teknologi Perdana Indonesia) | Tangerang, Indonesia Client Relations Specialist | 08/2022 - Present Maxim is a versatile online platform that offers a wide range of transportation and delivery services. Maxim is well known for its competitive pricing, and reliable service. Handled all complaints from drivers and customers by prioritizing empathy and friendly service. Provided answers to all questions from drivers and customers via email and feedback on the app Made phone calls to offer vehicle branding programs by providing information about the various benefits that will be obtained Involved in city development by assisting branch managers in planning promotional activities and advertising placement Onevision Agency | Jakarta, Indonesia Financial Advisor of Prudential Insurance (Freelance) | 08/2021 - 08/2022 Onevision Agency is an insurance financial advisor group in Sudirman, Jakarta. Onevision is one of the biggest Prudential Insurance marketing agencies in Indonesia Marketed Life Insurance with honest and transparent principles by prioritizing maximum protection for clients Successfully helped many families prepare for financial planning in retirement Recommended the best financial products to clients based on their respective needs and financial capabilities Managed the administrative process of submitting claims and assisted at the hospital Registered with the Indonesian Sharia Insurance Association (AASI) from 2021 - 2023 PT Fyfe Fibrwrap Indonesia | Tangerang, Indonesia Customer Relations | 11/2020 - 03/2022 Fyfe is a General Construction Contractor in Indonesia. It specializes in the structural strengthening of buildings, jetties, factories, and bridges. I am involved in the Marketing division with the task specification of client relations. Successfully built relationships with many consultants and main contractors on many projects in Eastern Indonesia Assisted the sales team in product presentations to project owners, consultants, and subcontractors. Monitored ongoing tenders in Indonesia and approached tender winners Handled incoming calls and emails related to questions about the company's products and services OVO (PT. Visionet Data Internasional) | Tangerang, Indonesia Contact Center Agent | 05/2019 - 05/2020 Visionet is the founder and developer of OVO Apps, one of Indonesia's most prominent digital wallet apps. Successfully resolved all complaints and technical problems from customers via phone call Handled all questions from customers and partners (merchants) Involved in the e-KYC process and ensured the validity of new customer's data Escalated and coordinated with the IT, Operations, and Finance teams to resolve customer issues Skills Customer Service Excellence, Problem Solving, Marketing Strategies, Networking Skills, Negotiation Skill