Allen Nikolo Yabut Jr

Allen Nikolo Yabut 5 PALMERA ST. GLORIA 3 SUBDIVISION CULIAT TANDANG SORA QUEZON- OBJECTIVE To be employed in a company that will serve as an avenue of my career growth. To share my competencies in organizational culture and acquire more skills to further enhance it. EDUCATION Bachelor of science in nursing | march-2008 | jose rizal university skills and competencies technical expertise Microsoft Office- Proficient in all MS office products have used mostly EXCEL with MACROS for all my reports. IEX, CMS, Blue pumpkin for daily, weekly, monthly monitoring of agents activities. Management Managed teams in their daily, weekly, monthly activities such as AHT, Quality, Attendance and Adherence. Managing daily, weekly, monthly vital reports of the contact center and its accounts. Sales Soft salesmanship skills – Telco Companies selling cellphones and additional Telco products and services Communication Fluent in the English language both oral and written. Work Experiences business analytics | fis global solutions | aug 2015 – aug 2016 Analyzing/Addressing issues when certain agent Key Performance Indicators (KPI’s) are outside of expected adherence targets (e.g. Average Handle Time (AHT), First Call Resolution (FCR), Average Wait Time (AWT), After Call Work (ACW). Management Reporting: Providing scheduled and ad-hoc reports of intraday performance to supervisors, managers and clients. customer service agent | fis global solutions | dec 2012 – aug 2015 Responsible for day-to-day customer service and claims processing of Flexible Spending Account clients customer service agent | 247 CUSTOMER | JAN 2012 – DEC 2012 Responsible for day-to-day customer service of the largest TELCO account in the United Kingdom (T-Mobile) customer service agent | STARTEK | SEPT 2011 – JAN 2012 Responsible for day-to-day customer service of the largest TELCO account in the United States (AT&T) customer service agent | EPERFORMAX | JUNE 2009 – SEPT 2011 Directory Assistant service agent which supplies numbers to household and mobile customers for AT&T CHARACTER REFERENCES Christian Thea Bahala Team Coach FIS Global Solutions Philippines, Inc. 9th Floor, ECOPLAZA, 2305 Chino Roces Avenue Extension Makati City, Philippines 1231 Office Telephone: - Office Fax: - Paolo Villanueva Manager FIS Global Solutions Philippines, Inc. 9th Floor, ECOPLAZA, 2305 Chino Roces Avenue Extension Makati City, Philippines 1231 Office Telephone: - Office Fax: - _________________________ Applicant’s Signature