Allen Marvie Tola

CERTIFICATIONS General Virtual Assistance - ProVA | February 2022 Social Media Management - ProVA | April 2022 WORK EXPERIENCE GENERAL VIRTUAL ASSISTANT PRIME CHOICE AUSTRALIA | JUNE 2022 - APRIL 2023 Allen Marvie Tola GENERAL VIRTUAL ASSISTANT Manila, Philippines -https://allenmarvietola.my.canva.site/ https://www.linkedin.com/in/allen marvietola PROFILE Managed electronic filing systems by updating paperwork, maintaining documents, and accurately recording information. Kept extensive contact list updated with new contacts and changes to existing contacts. Managed CRM input, exports and clean up. Communicated and responded to clients by telephone, chat or email to provide information. Uploaded files for team use on Google Suite. Monitored emails, organized inbox, and prioritized messages for CEO, agents and customers. Completed and recognized discrepancies and promptly addressing for resolution. Set up virtual Zoom meetings, invited guests and disseminated agendas for agent partnerships. Completed business correspondence, transcription, and data entry. Managed phone and email correspondences. Created and set up invoice on Xero. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer VIRTUAL ASSISTANT CASHINDECOR (USA) | FEBRUARY 2022 - JULY 2022 service skills. Offering more than a year of experience providing quality administrative Provided administrative and personal support to clients by support to clients. managing emails, scheduling appointments, booking travel arrangements, and conducting research. SKILLS Coordinated and facilitated communication between clients and team members, ensuring timely and accurate responses to inquiries 95% Administrative Support and requests. 90% Business Correspondence Organized and maintained client files, calendars, and databases to 95% Documentation & Control ensure smooth and efficient workflow. Customer Relations Created and edited documents, presentations, and spreadsheets 94% Communications using Microsoft Office Suite and Google Suite. Scheduling and Developed and implemented systems and processes to streamline 88% Calendar Management workflows and increase productivity. 89% Database Administration GENERAL VIRTUAL ASSISTANT 90% 53 WPM Typing Speed THE NOTARY GAL (USA) | FEBRUARY 2022 - JUNE 2022 SOFTWARE Microsoft Office Google Suite Calendly Xero Canva SAP 95% 95% 80% 80% 85% 95% EDUCATION HISTORY Assisted in managing client accounts and provided administrative support, including email management, scheduling, and data entry Handled customer inquiries through phone, email, and chat support. Conducted market research and assisted in social media management. Collaborated with team members to improve client satisfaction and productivity. Process Executive | February 2021 - July 2022 (1 YR 5 MOS) Cognizant Technology Solutions (BPO) | Philippines Bachelor of Science in Business Administration Purchase Assistant | September 2017- June 2020 (2 YRS 9 MOS) Major in Operations Management Conserved Foodstuffs Distributing Co, LLC (Khazan Qatar) | Qatar STI College Alabang (Philippines) | 2011 References: Available upon request. Key Resource Person | July 2012 - August 2016 (4 YRS 1 MON) American International Group Shared Services (BPO) | Philippines