Allen Kaalenebari Joy

Hi there! I'm Allen Kaalenebari Joy, a dedicated and highly organized Customer Support Specialist with over 3 years of hands-on experience, and 1+ year as a reliable Virtual Assistant. I thrive in dynamic, remote-first environments where customer satisfaction, timely communication, and operational efficiency are top priorities.

In my customer support journey, I’ve assisted diverse clients across different industries, providing high-quality service through email, chat, and phone. I specialize in managing support tickets, resolving client issues efficiently, and ensuring users feel heard and valued. My background includes working with platforms like Zendesk, Freshdesk, and HubSpot CRM, which allows me to handle queries professionally while tracking customer interactions for better service continuity.

As a Virtual Assistant, I bring over a year of experience in calendar management, inbox sorting, travel planning, and task coordination. I’m proficient in tools like Google Workspace, Notion, Trello, Slack, Zoom, and Microsoft Office Suite. Whether it's organizing documents, scheduling meetings, or preparing reports, I manage details with precision so my clients can focus on higher-level priorities.

One of my strongest traits is my proactive approach. I don’t just wait for instructions; I anticipate needs, offer solutions, and follow through with a high degree of professionalism. I'm also fluent in both English and French, which allows me to communicate with a broader range of clients and customers.

I pride myself on being reliable, adaptable, and quick to learn new systems or tools. I understand the importance of confidentiality, especially when handling sensitive tasks, and I always maintain a respectful, client-focused tone in all communications.

Whether you’re looking for someone to handle customer inquiries with empathy and clarity or a virtual assistant to keep your operations running smoothly, I’m here to help. I look forward to working with forward-thinking individuals and teams who value efficiency, trust, and a can-do attitude.

Let’s connect and see how I can support your goals!