Allen Domingo

WORK EXPERIENCE Ezynode Pty Ltd Virtual Assistant June 2020 to Present Ezynode IT ALLEN DOMINGO VIRTUAL ASSISTANT--- RELEVANT SKILLS Email and Data Management Website Creation Graphic Design Content Creation Campaign Creation Appointment Setting Writing SOPs Course Development Client Support CRM Dicker Data IT Glue Canva MS 365 Google Suite Mailchimp Classin Moodle Social Media LET Passer (Licensure Examination for Teachers) Admin and Virtual Assistant (2020-present) Organize emails and files Schedule client appointments and manage calendars Generate reports on tasks, deliverables, and sales Develop a social media content calendar Build and update websites Design layout and content for social media Create Mailchimp newsletter campaigns Write Standard Operating Procedures (SOPs) Conduct IT performance audits Generate and organize content ideas and roadmap Collaborate with the team to meet client needs Design various marketing materials (posters, infographics, flyers) Edit and create instructional and marketing videos Create collaterals for marketing, administrative use, and remote client support Ensure adherence to branding guidelines Communicate company campaigns to clients through email marketing thru Mailchimp Develop knowledge-based articles in documents and videos Write internal and external SOPs Guide new customers through systematic onboarding process Recruit for Ezytutors Ezytutor Admin and Tutor (2020-present) Create content calendar for social media accounts Generate and organize content ideas and roadmap Collaborate with the team to meet the clients needs Perform admin tasks such as monitoring tutors' schedules coordinating with clients, tutors, and plotting classes in Classin. Interview applicants and execute ad-hoc tasks alongside Track and compile collected data such as scores and surveys Conceptualize training materials based on the needs of the clients and create training strategies, initiatives, and materials regularly Teach Australian students Our Lady of Fatima University Professional Teacher (Part-time) June 2018 to Present Works as an English Teacher for Senior High School and College Students in the core subjects of English such as Reading and Writing, Purposive Communication, Oral Communication, English for Academic and Professional Purposes, 21st Literature, Creative Non-Fiction, Reading and Writing Taught Conversational English to Korean Maritime Exchange Students Creates presentations and quarterly exams for the University LMS WORK EXPERIENCE UOB Center of Excellence Malaysia Senior Customer Service Representative August 2016 to August 2017 ALLEN DOMINGO VIRTUAL ASSISTANT--- RELEVANT SKILLS Competent in oral and written English Outstanding leadership qualities Decision-making, critical thinking, organizing, and planning Patience and flexibility Answers and manages phone calls (inbound and outbound) from bank customers in a polite and friendly manner, instilling customer confidence and resolving issues at first call resolution. Takes ownership and initiative to complete necessary research and customer follow-up or direct​the customer to the appropriate department for resolution. Offers value-added products and services based on customer needs analysis and ensures customers' understanding of those products. EDUCATION EDUCATION HISTORY Masters in Educational Management Institution: National Teachers College Units Earned: 9 Bachelor of Science in Secondary Education Major in English Institution: Pamantasan ng Lungsod ng Valenzuela Year of Graduation: 2012 Dr. Pio Valenzuela Scholar, Dean's Lister, English Club President