Allante Lynn

Allanté Lynn GA SUMMARY Seasoned federal contractor and project operations leader with over 10 years of experience managing personnel, logistics, and technical execution across large-scale government initiatives. Skilled in supervising cross-functional teams, coordinating travel and field deployments, managing supply chain operations, and maintaining compliance with federal standards. Adept at developing SOPs, resolving operational bottlenecks, and driving high-quality program execution across complex environments. Security Clearance Eligibility: Fully eligible for Public Trust, Secret, and Top-Secret clearances. EXPERIENCE Project Manager (Program & Operations Manager) – Federal Railroad Administration (FRA) CACIAugust 2024 - Present, Washington DC • Lead high-impact operational programs aligned with FRA’s mission, improving organizational efficiency, compliance, and cost control across nationwide initiatives. • Manage multi-program budgets and procurement processes—including federal PPE inventory and supply chain operations—ensuring responsible Government Purchase Card (GPC) usage in full alignment with federal acquisition regulations. • Coordinate logistics and travel for agency-wide events and personnel deployments, with strict adherence to internal policies and federal travel guidelines. • Supervise cross-functional teams and vendors responsible for timely procurement and delivery of office supplies, personal protective equipment, and field equipment for 600+ FRA personnel across all regional offices. • Maintain oversight of the RRS Fleet Management Program, conducting usage analysis, preparing GSA fleet requests, and advising leadership on resource allocation and repurposing strategies. • Develop and implement standard operating procedures (SOPs), job aids, and training materials to support consistency, documentation, and onboarding across technical and administrative staff. • Collaborate directly with senior leadership and external stakeholders to drive alignment, resolve logistical challenges, and advance federal safety initiatives with measurable outcomes. • Organize and manage logistics for national safety and training conferences, including venue coordination, budget tracking, registration management, and agenda planning. • Oversee implementation of Alternate Work Schedule (AWS) frameworks across agency units, balancing resource needs with policy compliance. • Generate and distribute critical safety communications—including the Hot Topics briefing—to the Associate Administrator for Safety, maintaining visibility on national rail safety priorities. • Proficient in Microsoft Office Suite, SharePoint, and electronic document management systems (EDMS) for reporting, record-keeping, and operational oversight. • Security Clearance Eligibility: Fully eligible for Public Trust, Secret, and Top-Secret clearances. No known restrictions or disqualifiers. Correspondence Analyst – Federal Railroad Administration (FRA) CACIMay 2023 - Aug 2024, Washington DC • Managed routing, tracking, and finalization of executive-level correspondence across all RRS departments, supporting timely delivery of critical policy documents and briefings. • Oversaw workflow systems using EDMS to ensure compliance with federal documentation standards and timely response to internal and external stakeholders. • Collaborated with Executive Secretariat to prepare packages for Administrator/Secretary review, supporting federal communication standards and clearance procedures. • Monitored aging correspondence and implemented process improvements to minimize delays and ensure regulatory timelines were met. • Maintained clear and organized records within the document tracking system, supporting audit-readiness and documentation integrity. Legal Project Manager (Case Manager) – Moore Law LLCOct 2022 - Aug 2024, College Park, GA • Managed routing, tracking, and finalization of executive-level correspondence across all RRS departments, supporting timely delivery of critical policy documents and briefings. • Oversaw workflow systems using EDMS to ensure compliance with federal documentation standards and timely response to internal and external stakeholders. • Collaborated with Executive Secretariat to prepare packages for Administrator/Secretary review, supporting federal communication standards and clearance procedures. • Monitored aging correspondence and implemented process improvements to minimize delays and ensure regulatory timelines were met. • Maintained clear and organized records within the document tracking system, supporting audit-readiness and documentation integrity. Customer Care Specialist MerchantE SolutionsSept 2020 - Sept 2022, Alpharetta, GA • Streamlined Solutions Center workflows by revising SOPs to enhance operational efficiency and reduce response time. • Provided accurate system navigation to resolve customer inquiries, improving satisfaction and reducing escalation rates. • Managed account updates, product changes, and internal coordination with merchants—consistently meeting 100% of departmental KPIs. • Ensured compliance with internal security protocols while handling sensitive client information. Technical Support Specialist Cox CommunicationsMay 2019 - May 2020, Chesapeake, VA • Delivered enterprise-level technical support via multi-channel platforms (email, chat, phone), consistently meeting performance and resolution targets. • Diagnosed and resolved connectivity, software, and hardware issues; escalated complex cases to tier-2 support with detailed documentation. • Assisted in onboarding new employees by creating internal documentation and training support guides for common technical issues. EDUCATION Bachelor of Arts in Fine Arts Hampton University • 2015 Certificate of Professional Writing University of Pennsylvania • 2024 COMMUNITY SERVICE • People Gotta Eat: Meal Preparation • BnDorsed: Food Catering • Alpha Kappa Alpha: Food Catering EXPERTISE Documentation Support & Analysis Executive Communication & Support Workflow & Process Optimization Report & Policy Drafting Project & Program Coordination Microsoft Office (Word, Excel, PowerPoint, Outlook) GSA Fleet Management System Electronic Document Management Systems (EDMS) Personnel Management Federal Acquisition & Compliance Tasking & Deployment Oversight Travel Coordination