Allante Lynn

ALLANTÉ LYNN PROJECT MANAGER STRATEGIC PLANNING | PROCESS OPTIMIZATION | CROSS-FUNCTIONAL LEADERSHIP WORK EXPERIENCE CONTACT --Atlanta, GA EXPERTISE Documentation Support & Analysis Executive Communication & Support Workflow & Process Optimization Report & Policy Drafting Project & Program Coordination Microsoft Office (Word, Excel, PowerPoint, Outlook) GSA Fleet Management System Electronic Document Management Systems (EDMS) Senior Project Manager | CACI International Brad Jones,-, 300 M St SE, Washington, DC 2024 - Present Lead high-impact projects within the Business Operations and Strategies Division (BOSD), ensuring alignment with FRA's mission and operational goals. Oversee documentation management, process improvement initiatives, and workflow optimization, streamlining internal operations for greater efficiency. Manage the RRS Fleet Management Program, analyzing data, submitting requests via the GSA Fleet Management System, and recommending vehicle repurposing strategies. Develop and implement job aids, guidance materials, and standard operating procedures to improve compliance, consistency, and training for FRA personnel. Coordinate the development and publication of Hot Topics reports for the Associate Administrator of Safety, ensuring timely and accurate communication of critical updates. Facilitate cross-departmental collaboration, liaising with senior leadership, subject matter experts, and external stakeholders to drive initiatives forward. Provide strategic oversight for Alternate Work Schedule (AWS) policy implementation, ensuring seamless coordination and compliance across the RRS Discipline staff. Spearhead Personal Protective Equipment (PPE) procurement and distribution, ensuring FRA employees across all divisions have access to necessary safety equipment. Assist in planning and execution of Rail Safety Training Conferences, contributing to logistics, content development, and attendee engagement strategies. Leverage expertise in Microsoft Office, SharePoint, and electronic document management systems (EDMS) to enhance project execution and reporting capabilities. ALLANTÉ LYNN PROJECT MANAGER STRATEGIC PLANNING | PROCESS OPTIMIZATION | CROSS-FUNCTIONAL LEADERSHIP WORK EXPERIENCE CONTINUED Correspondence Analyst | CACI International Brad Jones,-, 300 M St SE, Washington, DC Managed 2023 - 2024 the assignment and tracking of correspondence across all Office of Railroad Safety (RRS) departments. Provided administrative support using Electronic Document Management Systems (EDMS) to ensure timely communication and record-keeping. Controlled and tracked correspondence from inception to completion, ensuring documents were routed appropriately and deadlines were met. Collaborated with the Executive Secretariat to ensure all materials were delivered to the Administrator/Secretary on time. Recorded detailed information in the electronic tracking system, managing workflow status for all correspondence packages. Customer Care Specialist | MerchantE Solutions Zaniyah Thompson,-, 1150 Sanctuary Pkwy Unit 300, Alpharetta, GA- - 2022company policies within the Solutions Center to increase the efficiency of Customer Care Revised operations. Resolved client inquiries through accurate navigation of online tracking systems, boosting customer satisfaction and retention. Collaborated with merchants to execute new downloads, achieving 100% of departmental performance standards. Technical Support Specialist | Cox Communications Dennis Glutz,-, 1341 Crossways Blvd, Chesapeake, VA- - 2020 Provided enterprise-level assistance for customer support issues via email, chat, and phone communication. Diagnosed and resolved technical issues, escalating unresolved problems to the appropriate internal teams. COMMUNITY SERVICES People Gotta Eat: Meal Preparation BnDorsed: Food Catering Alpha Kappa Alpha: Food Catering EDUCATION Bachelor of Arts in Fine Arts | Hampton University | 2011 – 2015 Technical Writing: How to Write Software Documentation Certification – Udemy Learn API Technical Writing: JSON and XML for Writers Certification – Udemy Agile (100) Foundations – CACI Virtual University Certificate of Professional Writing – University of Pennsylvania | 2023 – 2024